I am trying to transfer Ticketmaster tickets to Apple Wallet

No. Ticketmaster should have an "Add to Wallet" button in your account page where it lists your events and tickets, or in the confirmation email they sent when making the purchase.

There is no option in the Wallet App to add tickets directly.

https://ticketmaster-us.zendesk.com/hc/en-us/articles/9612381551761-How-do-I-add-tickets-to-a-digital-wallet-

Got it!! I had to go to “my tickets” then click “use ticket”. It brought me to a purple screen with a barcode and a button that said to “add to apple wallet.” Once I clicked that it asked if I wanted to add 1 or 2 tickets.

[Edited by Moderator]

Update, I just called ticketmaster, she checked my account and said I didn't have the apple wallet feature, that only some events have that feature. She told me to download the tickets to my downloaded files on my phone. After getting off the phone with her my husband and I inadvertantly figured out the problem. Ticketmaster's directdions suck. You have to click on "VIEW Barcode" to access the add to apple wallet button. Hope this helps everyone else having issues.

After turning phone sideways, scroll down to find add to apple wallet. Also works by using a browser to connect to ticketmaster and then viewing tickets. I have a phone that is too old to update to ios 16, which the ticketmaster app requires, so browser is the only option.

RPalmer wrote:

The online instructions tell you that there is an ad to digital wallet option in the iPhone app, and there is not!

The instructions in Ticketmaster's website linked to above, clearly state you should click the add to wallet button in the Ticket Master App under your account.

Quote:

In the Ticketmaster app, sign into your My Account.

2. Tap My Events to locate your order.

3. Tap your order to view tickets.

4. Tap on Add to Apple Wallet.

The actual Apple Wallet App, has no Add tickets option directly.

Finally figured it out. The "add to Apple wallet" only appears if you turn your iPhone sideways.

Thank you, @Kwitt777. The Ticketmaster page does not mention anything about turning the phone sideways but that worked!

Open the Ticketmaster app, view your tickets, then click on view, barcode, then click on add to Apple wallet

Thanks , turning my Apple phone sideways worked. I thought I was going crazy.

I couldn't get "add to Apple wallet" to work on the app at all. I went to the ticketmaster website through Safari on my phone and was able to finally add my tickets to my wallet. So frustrating!

What a lousy Ticketmaster site, support, and app. The only way I was able to add the tickets to the wallet were by turning the phone sideways while on the Ticketmaster web page with the tickets visible using the phone and then turning the phone sideways (landscape) to reveal the add to wallet button.

@kwitt777, that was the answer! Turning your phone sideways enables the Apple Wallet icon to show up at the bottom and I could save my ticket to my wallet. What a simple solution - I'm so glad I saw your comment!!

Receive your tickets.

Sign into Ticketmaster.

View event.

Open each ticket(click on the ticket) if more than one.

Then you have the option to save it to your Apple wallet. And I didn’t have to turn my cell phone landscape.

I don’t know if y’all ever figured it out but I couldn’t get the add to apple wallet icon to show up either. I had to push view barcode. Then it came up and was able to add them to apple wallet.

Just turning the phone horizontally didn’t work for me. To fix it, I clicked on “Request Mobile Site” under the rounded circle with two lines icon (new on iOS 18) and accessed the tickets. I turned the phone sideways to see Apple Wallet button. Yay!