I am trying to transfer Ticketmaster tickets to Apple Wallet

Finally figured it out. The "add to Apple wallet" only appears if you turn your iPhone sideways.

Update, I just called ticketmaster, she checked my account and said I didn't have the apple wallet feature, that only some events have that feature. She told me to download the tickets to my downloaded files on my phone. After getting off the phone with her my husband and I inadvertantly figured out the problem. Ticketmaster's directdions suck. You have to click on "VIEW Barcode" to access the add to apple wallet button. Hope this helps everyone else having issues.

What a lousy Ticketmaster site, support, and app. The only way I was able to add the tickets to the wallet were by turning the phone sideways while on the Ticketmaster web page with the tickets visible using the phone and then turning the phone sideways (landscape) to reveal the add to wallet button.

The online instructions MAY INDICATE there is an add to apple wallet button, but there clearly is not. I am having teh same issue. I have the most up to date version of both applications on my phone -I followed ticketmasters directions step by step, and there is NO ADD To apple wallet feature qhwn you view your tickets following there instructions -This is clearly an issue with ticketmasters app

Thank you, @Kwitt777. The Ticketmaster page does not mention anything about turning the phone sideways but that worked!

You saved the day with this tidbit! I literally never would have guessed this! What a horrible design.

Thank you!!

Receive your tickets.

Sign into Ticketmaster.

View event.

Open each ticket(click on the ticket) if more than one.

Then you have the option to save it to your Apple wallet. And I didn’t have to turn my cell phone landscape.

No. Ticketmaster should have an "Add to Wallet" button in your account page where it lists your events and tickets, or in the confirmation email they sent when making the purchase.

There is no option in the Wallet App to add tickets directly.

https://ticketmaster-us.zendesk.com/hc/en-us/articles/9612381551761-How-do-I-add-tickets-to-a-digital-wallet-

The online instructions tell you that there is an ad to digital wallet option in the iPhone app, and there is not!

RPalmer wrote:

The online instructions tell you that there is an ad to digital wallet option in the iPhone app, and there is not!

The instructions in Ticketmaster's website linked to above, clearly state you should click the add to wallet button in the Ticket Master App under your account.

Quote:

In the Ticketmaster app, sign into your My Account.

2. Tap My Events to locate your order.

3. Tap your order to view tickets.

4. Tap on Add to Apple Wallet.

The actual Apple Wallet App, has no Add tickets option directly.

Have you tried the Ticketmaster support site/team? This support article offers various solutions.

https://ticketmaster-us.zendesk.com/hc/en-us/articles/14296188194449-My-ticket-isn-t-working-in-my-Apple-Wallet-What-should-I-do-

I don’t know if y’all ever figured it out but I couldn’t get the add to apple wallet icon to show up either. I had to push view barcode. Then it came up and was able to add them to apple wallet.

Even tho I turn it sideways it still does not give me the option

You are a HERO!

I couldn't add the ticket from the browser window, which opened up after following link enclosed in the email. Usually the browser window that opens will have an "open in Ticketmaster app" option at the top and/or the "Add to Apple Wallet" will pop up after choosing "open ticket" link. Not this time, it just opened a regular browser window without either option. Started researching and found your solution. Thank you for sharing!

After turning phone sideways, scroll down to find add to apple wallet. Also works by using a browser to connect to ticketmaster and then viewing tickets. I have a phone that is too old to update to ios 16, which the ticketmaster app requires, so browser is the only option.