Downloading photos

It appears, somehow, the box to access my iPhone in account settings is unchecked. I need to re-check it too allow my photos to download to my computer. What's happening that I am not able to do that. I thought my iCloud ID and Apple ID were the same. When it says iCloud preferences wants my password, it won't take the old or the new. Why can't I get to preferences so I can check the box for photos?

MacBook Pro 13″

Posted on May 29, 2023 10:50 AM

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Question marked as Top-ranking reply

Posted on May 30, 2023 1:37 AM



iCloud uses Apple ID credentials.


If you do not remember the Apple ID Password then follow the steps given in this Apple Article -> If you forgot your Apple ID password - Apple Support


If you do not remember the Apple ID then follow the steps given in this Apple Article -> If you forgot your Apple ID - Apple Support


4 replies

May 30, 2023 1:36 AM in response to Jerry Montgomery

For enhanced comprehension of the phenomenon, it would greatly benefit if you could kindly repost using a screenshot. Visual representations hold more impact than mere words.


Please bear in mind that this is a public forum, and when attaching a screenshot, refrain from including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, or any identifiable location information if you are sharing a map.



With the limited information that you have provided, It is hard to even guess the problems faced by you. 


You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...



Please re-post with detail so that someone else can help.



May 30, 2023 1:37 AM in response to Jerry Montgomery

Connect iPhone to Windows Computer


Troubleshoot if unable to connect


You can use some of the following features

To navigate iTunesuse the buttons in the navigation bar at the top of the iTunes window. To switch to a media type, like Music, Movies, TV ... Download and use iTunes for Windows 10




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Downloading photos

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