Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple unveils the new iMac with M4, supercharged by Apple Intelligence and available in fresh colors. Learn more >

📢 Newsroom Update

Apple’s all-new Mac mini is more mighty, more mini, and built for Apple Intelligence. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

no wifi connection after migrating from old (2016) macbook pro (monterey) to new Macbook pro 2023 M2 (ventura)

I migrated from my old Macbook Pro to the new one, all my devices are properly connected to my home wifi and work; the new computer connects to the router but not to the internet. The migration seemed to leave some files not fully transferred (some dropbox application files), but I do not understand where they are and how they can be connected to these issues.

Giovanna

MacBook Pro 13″, OS X 10.11

Posted on May 29, 2023 11:41 PM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2023 9:09 PM

Hi Giovanna,

welcome to the Apple (user-to-user) Community.


Re: the new computer connects to the router but not to the internet.


Congratulations on the new computer!


For Ventura:

Information you need to connect your Mac to the internet – Apple Support


How to: Set up a connection to the internet on Mac – Apple Support

_____________________________________________________________________

Then, Apple support has an article online that may help trouble-shoot if needed:

What to do: If your Mac isn't connecting to the internet over Wi-Fi


Also:

Solve internet connection problems on Mac – Apple Support


Re: "The migration seemed to leave some files not fully transferred (some dropbox application files), but I do not understand where they are and how they can be connected to these issues".


It's also possible to transfer content from a Time Machine backup

(Sorry I do not know how else to help with this issue):


More support if needed:

MacBook Pro Support have a "Get Support" link (online chat, phone, eMail etc) at the bottom of their website:

MacBook Pro - Official Apple Support


All the best :-)

3 replies
Question marked as Top-ranking reply

May 31, 2023 9:09 PM in response to giojona

Hi Giovanna,

welcome to the Apple (user-to-user) Community.


Re: the new computer connects to the router but not to the internet.


Congratulations on the new computer!


For Ventura:

Information you need to connect your Mac to the internet – Apple Support


How to: Set up a connection to the internet on Mac – Apple Support

_____________________________________________________________________

Then, Apple support has an article online that may help trouble-shoot if needed:

What to do: If your Mac isn't connecting to the internet over Wi-Fi


Also:

Solve internet connection problems on Mac – Apple Support


Re: "The migration seemed to leave some files not fully transferred (some dropbox application files), but I do not understand where they are and how they can be connected to these issues".


It's also possible to transfer content from a Time Machine backup

(Sorry I do not know how else to help with this issue):


More support if needed:

MacBook Pro Support have a "Get Support" link (online chat, phone, eMail etc) at the bottom of their website:

MacBook Pro - Official Apple Support


All the best :-)

May 31, 2023 9:14 PM in response to giojona

giojona Said:

"no wifi connection after migrating from old (2016) macbook pro (monterey) to new Macbook pro 2023 M2 (ventura)"

-------


Perhaps the Drivers Did Not Get Transferred?


Reinstall the Mac, OS:

A. Go Here: How to Reinstall macOS from macOS Recovery - Apple Support


B. IMPORTANT: Back Up your Mac First

Create a Time Machine backup of your Mac, so that you can have something to restore your Mac from, should anything go wrong with the reinstall. Take this as a learning experience, knowing to always create a backup of your Mac, prior to making any major changes to it (i.e. update installation)

no wifi connection after migrating from old (2016) macbook pro (monterey) to new Macbook pro 2023 M2 (ventura)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.