Blocked email still coming through

I am getting emails from blocked senders. It's the same address. Even says in the email, "This message is from a blocked sender."


[Edited by Moderator]

iMac 24″, macOS 13.2

Posted on May 30, 2023 4:13 PM

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Question marked as Top-ranking reply

Posted on May 30, 2023 4:30 PM

There are a few reasons this can happen: 


  • The sender is also on your allow list. The allow list takes precedence over the block list to ensure no desired mail is lost. Check your allow list to make sure the sender is not on it.
  • Your automatic junk mail filtering is turned off. Block/Allow list capabilities require Automatic Junk Mail Filtering to be enabled. 
  • The servers take up to an hour to sync changes made to your Allow and Block lists. If you very recently added somebody to your list, they may still be able to send you messages for up to an hour.
  • The person you tried to block is in your Contacts list. There is a setting in OWA > Options > block or allow to "Trust email from my contacts." Having this enabled will override any additions you may make to your blocked senders list. Uncheck this option to resolve.


27 replies

Jun 12, 2024 7:20 AM in response to Owl-53

The user in your link asks -- "Is there any way to stop spam from reaching my Junk Mail folder?" The question in this thread asks why, when we block senders and designate that they go directly to Junk Mail, they are ending up in our inboxes, already opened in my case (though I did not open them), with a message at the top saying, "This message is from a blocked sender."


So no, Apple is not responsible for keeping Spam out of our inboxes. But they provide tools in Mail to help us with this problem. And we're trying to find out why the tool for sending blocked addresses directly to Junk Mail isn't working.

Jun 12, 2024 8:37 AM in response to Elysios

There is not really an "Allow List" on Mac Mail. You have to set up a Rule, just like you do with exclusions, to "allow" particular addresses that may or may not be blocked to end up in your Inbox. And none of your other suggestions are applicable here in terms of the original question, which is why are we receiving opened emails from blocked senders with a notification saying the email is from blocked sender?

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Blocked email still coming through

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