You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Updating app failed due to either wrong ID or password

I have changed my Apple ID year ago.. still while updating App Store it says verification failed… either email address or password wrong… tried earlier password.. changing password… still not working .. in settings it shows my new Apple ID but while updating it shows earlier ID

Posted on May 30, 2023 9:49 PM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2023 8:47 AM

Did you change your Apple ID as in:


1. Go to https://appleid.apple.com and sign in.

2. In the Sign-In and Security section, choose Apple ID.

3. Enter the email address that you want to use as your Apple ID.

4. Choose Change Apple ID.

5. If you changed your Apple ID to a third-party email address, check your email for a verification code, then enter the code. Learn what to do if you didn't get the email. --> If you didn't receive your verification or reset email - Apple Support

6. If you use services like iCloud or Messages to share with friends and colleagues, sign in to those services with your updated Apple ID. --> What to do after you change your Apple ID or password - Apple Support


For more details, read the document: "Change your Apple ID" --> Change your Apple ID - Apple Support


If instead you created a new Apple account, you will either have to set up Family Sharing with the old account to download the apps to the new account, or you will need to delete the apps entirely (possibly with loss of data) and redownload them with the new account. This situation can happen if there are apps (or media purchases) on the device that were installed (or downloaded) under a different Apple ID, and they need updating or redownloading. You want to be careful that you do not lose any data, so be sure to check with the app developer to determine if removing the app will cause data loss.


These steps from "Delete apps on your iPhone, iPad, and iPod touch" [at: Delete apps on your iPhone, iPad, and iPod touch - Apple Support ] will help you remove the app:


How to delete an app

1. Touch and hold the app.

2. Tap Remove App [the "-" icon]. Remove App is the third option in the menu.

3. Tap Delete App, then tap Delete to confirm.

Keep in mind that some built-in Apple apps can't be deleted from your device, so you might not see the option to delete an app. Here’s a list of built-in Apple apps you can delete from your device [at: Delete built-in Apple apps from your iPhone, iPad, or Apple Watch - Apple Support ]. If you can't delete an app that's not made by Apple, disable parental controls [see: Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support ], then try deleting the app again.


If you touch and hold an app from the Home Screen and the apps start to jiggle:

1. Tap the Remove icon in the upper-left corner of the app. (There's also an Add button in the top left corner of the screen and a Done button in the top right corner of the screen.)

2. Tap Delete App, then tap Delete to confirm.

3. Tap Done.


Once deleted, adding the app using the correct Apple ID should resolve the issue. See the article: Download apps and games on your iPhone or iPad [ Download apps and games on your iPhone or iPad - Apple Support ]


____

This is modified slightly (for carry-over of linked documents) from a Community Specialist post: https://discussions.apple.com/thread/254584304?answerId=258571401022#258571401022





1 reply
Question marked as Top-ranking reply

May 31, 2023 8:47 AM in response to Snehal00

Did you change your Apple ID as in:


1. Go to https://appleid.apple.com and sign in.

2. In the Sign-In and Security section, choose Apple ID.

3. Enter the email address that you want to use as your Apple ID.

4. Choose Change Apple ID.

5. If you changed your Apple ID to a third-party email address, check your email for a verification code, then enter the code. Learn what to do if you didn't get the email. --> If you didn't receive your verification or reset email - Apple Support

6. If you use services like iCloud or Messages to share with friends and colleagues, sign in to those services with your updated Apple ID. --> What to do after you change your Apple ID or password - Apple Support


For more details, read the document: "Change your Apple ID" --> Change your Apple ID - Apple Support


If instead you created a new Apple account, you will either have to set up Family Sharing with the old account to download the apps to the new account, or you will need to delete the apps entirely (possibly with loss of data) and redownload them with the new account. This situation can happen if there are apps (or media purchases) on the device that were installed (or downloaded) under a different Apple ID, and they need updating or redownloading. You want to be careful that you do not lose any data, so be sure to check with the app developer to determine if removing the app will cause data loss.


These steps from "Delete apps on your iPhone, iPad, and iPod touch" [at: Delete apps on your iPhone, iPad, and iPod touch - Apple Support ] will help you remove the app:


How to delete an app

1. Touch and hold the app.

2. Tap Remove App [the "-" icon]. Remove App is the third option in the menu.

3. Tap Delete App, then tap Delete to confirm.

Keep in mind that some built-in Apple apps can't be deleted from your device, so you might not see the option to delete an app. Here’s a list of built-in Apple apps you can delete from your device [at: Delete built-in Apple apps from your iPhone, iPad, or Apple Watch - Apple Support ]. If you can't delete an app that's not made by Apple, disable parental controls [see: Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support ], then try deleting the app again.


If you touch and hold an app from the Home Screen and the apps start to jiggle:

1. Tap the Remove icon in the upper-left corner of the app. (There's also an Add button in the top left corner of the screen and a Done button in the top right corner of the screen.)

2. Tap Delete App, then tap Delete to confirm.

3. Tap Done.


Once deleted, adding the app using the correct Apple ID should resolve the issue. See the article: Download apps and games on your iPhone or iPad [ Download apps and games on your iPhone or iPad - Apple Support ]


____

This is modified slightly (for carry-over of linked documents) from a Community Specialist post: https://discussions.apple.com/thread/254584304?answerId=258571401022#258571401022





Updating app failed due to either wrong ID or password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.