Apple Event: May 7th at 7 am PT
Have signed in to every device in the household using my Apple ID and password without a problem but cannot sign in to 1 tv , it is only 1 yr old and is a Roku like the other tv in the house , have tried everything from rebooting router , unplugging everything, removing the app, making sure the app was up to date, changed my apple password , still keeps showing the error message
- Please verify that the Roku system software is up-to-date.
- Verify that the Apple TV app is up-to-date, if not done automatically.
- Verify that your router or firewall doesn’t block Apple authentication servers, in case you made custom firewall changes.
- Verify that your devices and router use a good DNS, like the one from your ISP, which gets updated with all the server names that Apple might use. Again, only applies if you made custom changes.
- Verify that your Roku has the correct date, time, and time zone, as Apple may be more strict about that than other content providers (for TLS secure connection reasons).
- Try a ‘cold’ restart of the Roku.
Else I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
- Please verify that the Roku system software is up-to-date.
- Verify that the Apple TV app is up-to-date, if not done automatically.
- Verify that your router or firewall doesn’t block Apple authentication servers, in case you made custom firewall changes.
- Verify that your devices and router use a good DNS, like the one from your ISP, which gets updated with all the server names that Apple might use. Again, only applies if you made custom changes.
- Verify that your Roku has the correct date, time, and time zone, as Apple may be more strict about that than other content providers (for TLS secure connection reasons).
- Try a ‘cold’ restart of the Roku.
Else I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
I did a factory reset of the Roku tv and that fixed the problems.
I’m glad to hear that you have it working now. Thanks for the follow-up.
Cannot sign in to Apple tv
