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User profile for user: Fivexfive
Fivexfive Author
User level: Level 1
8 points

Cellular Error happens constantly

Almost every day, sometimes multiple times per day, I am losing cell service and receiving this message: “Your phone is currently unable to access cellular data or make and receive calls or messages.”


I am often, but not always, able to Reset Network Settings and get cell service back, but the problem always returns in a day or so if not sooner. Sometimes it takes a couple of hours to get service back.


I have tried replacing my SIM card. I have done a full Restore of my iPhone. Neither did anything to solve the issue. 


I have contacted both T-Mobile and Apple support chat multiple times on the issue and have not received a solution that worked long-term. I allowed Apple support to run a diagnostic and that did not seem to help either.


I am running iOS 16.4.1 on an iPhone 13 Pro and my carrier is T-Mobile.

Posted on May 31, 2023 6:56 PM

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User profile for user: TheLittles
TheLittles
User level: Level 10
196,301 points

May 31, 2023 7:10 PM in response to Fivexfive

Fivexfive Said:

"Cellular Error happens constantly: Almost every day, sometimes multiple times per day, I am losing cell service and receiving this message: 'Your phone is currently unable to access cellular data or make and receive calls or messages.'"

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Thank you for the screenshot.


Troubleshooting Calls:


A. Start Here: If you can't Make or Receive Calls on your iPhone - Apple Support


B. "No Service":

Is "No Service" shown on the top-left corner of your screen? If so, go here to fix that: If you See No Service or Searching on your iPhone or iPad - Apple Support


C. Install a Cellular Update:

It might be prompting you for a cellular update to install. So, go here for that. Update your carrier settings manually on your iPhone or iPad - Apple Support


D. Update the iOS Using a Computer:

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User profile for user: Fivexfive
Fivexfive Author
User level: Level 1
8 points

May 31, 2023 7:57 PM in response to TheLittles

iOS is up to date and so are Carrier settings. I visited the carrier today and they were unable to fix the issue.


There is not a "No Service" message. Near the battery on the upper right, there is sometimes a triangle with an exclamation point in it, or it constantly shows that it is searching for a signal without ever finding one.


Thanks for the reply, but none of these are fixing the issue.

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User profile for user: TheLittles
TheLittles
User level: Level 10
196,301 points

May 31, 2023 8:14 PM in response to Fivexfive

Fivexfive Said:

"Cellular Error happens constantly: iOS is up to date and so are Carrier settings. I visited the carrier today and they were unable to fix the issue."

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Troubleshooting Cellular Errors:


Get this Serviced:

Take this in for service. It seems to be a hardware issue. Set up a Genius Bar Appointment at your local Apple Store. You have a one-year, out-of-the-box, limited-warranty with this.

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Cellular Error happens constantly

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