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Cannot AirDrop live photo from iPhone (iOS 16) to iPad (iOS 15.6)

I can not airdrop any single “Live” photo, also not 2 or more through airdrop.


Tried every advise I could find, Even completely reinstalled Iphone (Iphone SE 2020).

Did not restore a backup or transfered settings from old phone. Airdrop does not work with live pictures.

normal pictures no problem.


starting to get desperate now.

iPad mini 4, iPadOS 15

Posted on Jun 1, 2023 11:28 AM

Reply
3 replies

Jun 2, 2023 4:20 PM in response to henk145

Hello henk145,


Thanks for reaching out to the Apple Support Communities!


Could you please confirm that both your iPhone and iPad are as up-to-date as possible? Update your iPhone or iPad - Apple Support


Do you have this same issue when trying to AirDrop Live Photos to other devices or does it only seem to impact the iPad?


Do you see any errors when attempting to AirDrop those?


These details can help narrow down what may be happening.


Cheers!

Jun 3, 2023 8:49 AM in response to henk145

henk145,


By completely resetting the iPhone, did you mean you restored it to factory settings? We don't recommend it, but these are what the steps would've looked like: Restore your iPhone, iPad, or iPod to factory settings


If those are the steps you did, you'll want to reach out to Apple directly for more help as they'd be better equipped to look into this further for you: Get Support


Take care.

Jun 3, 2023 12:57 AM in response to Bryan_K1

Hi, thx for the answer.


it is only that Iphone that has the problem. It is completely up to date. (Latest IOS)


we have 2 Ipad 4 mini and 2 iphones (Iphone SE 2020 and Iphone 7).

it is only the SE 2020 that has the problem with both ipads.


1) The iphone SE can not transfer Live pictures to any of the 2 ipads. (Also not to my neighbours ipad)

2) The Iphone SE can transfer normal pictures to any ipad. (More then 1 at the same time)

3) The Iphone SE can transfer Live pictures to the Iphone 7

4) The Iphone 7 can transfer the pictures to the ipads.


By trail and error and eliminating all kind of things I am 99.99% sure it is the Iphone SE 2020 causing the trouble.

further this iphone seams 100% oke, Bluetooth, wifi, etc is workimg perfectly.


I completely reset the Iphone SE in the hope it was a “user error” but afraid it is not.

Followed (a lot) tips and tricks on the internet like disable and enable airdrop, reboot, disable “hotspot” and all kind of other tricks but nothing seams to help.


there is an error (after(?) the transfer and is giving you the opportunity to store the picture in an other folder on the ipad.

You can do it and it looks like they are saved but they can not be opened.


(As a retired ADP technician) It almost looks like it has something to do with “Rights”.

If airdrop from the Iphone SE is not allowed to write in that (Picture) folder.

But then the “Right” is only for Live pictures because a normal picture does not seam to be a problem.


I


Gee, long story hope it is not to confusing…


Cannot AirDrop live photo from iPhone (iOS 16) to iPad (iOS 15.6)

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