iPhone 7 Microphone not working after iOS 15.7.6 Update

Apple employee smiled and laughed at me in Apple Store because I was using iPhone 7 plus and it is an old phone. They asked me to pay for hardware fix when they are at fault by intentionally disabling features of working phone by software update.

Note - I am able to make call via Apple Watch.

Hello BonovoxParis,

We would like to see how we can help you with the microphones for your iPhone 7. Follow the steps in this link and let us know if you have any questions: If the microphones on your iPhone aren't working - Apple Support

"Clear the microphones

1. Remove any screen protectors, films, or cases from your iPhone.
2. Clear any debris from the openings of your iPhone. 

Contact Apple Support

If you still sound unclear during calls, recordings, or apps, contact Apple Support to discuss service options."

Cheers!

Thank you for the tip. I tried the reboot as per the above, I still

can't initiate What's app calls or receive calls. As for the normal phone function, the mic is greyed out.

I am also holding the 7+ iphone with iOS 15.8.

There is nothing wrong with my SIM as I swapped over to an Android Redmi and the phone calls were perfect, loud & clear.

It is the issue of iOS updates! Apple pls do something about the buggy iOS 15.8 and stop blaming old hardware issue or carrier issue. The issue is Apple iOS for phones.

Hi everyone,

The same thing happened to me last week. My iPhone 7 was working perfectly, but after updating to iOS 15.8.2, I couldn't make phone calls because the microphone was muted. Additionally, Siri stopped working, and the dictaphone was also non-functional, just like many others in this chat have experienced.

I visited the Apple Store in Paris on May 22, 2024, and they told me the same thing: the hardware was broken, and there was nothing they could do.

I am deeply frustrated by this situation. I've heard a lot about these updates causing issues with perfectly working iPhones, but experiencing it firsthand is another matter entirely.

Just for you to know, I watched a video about mic issues on iPhone 7, and it suggested resetting your network settings (Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings). I tried it, and it worked for a few calls, but then it became buggy again (people on the other side heard a robotic voice or nothing).

You take care of your phone for so long, trying not to break it, trying not to replace it even if you don't have access to some of the apps, because ecology is important to you, and it gets broken by Apple itself. Apple should be proud of people keeping their old iPhones, not harm them by shipping faulty software updates.

Let's wait, or switch to Android.

Thanks Alancito.

I don’t have original battery, but I got it replaced with genuine Apple battery in Apple Store in the year 2022 or 2021.

It is at 86% capacity. I called Apple customer care since Apple Store asked me to do that. Apple customer care ran diagnostics and there were no hardware issues. I have saved chat for future reference, so that I can proceed for formal complaint for this unethical behavior by Apple.

I have the same problem on IPhone 7plus mobile. Just got off the phone with Apple Support 5/11/23. I was Told they can not help me my phone is too old and will not pay to fix a software issue with microphone. This issue was caused by my installing their update 15.7.7 when I noticed no incoming calls connecting. I had been using my iPad 14 pro with no problem as I usually pick up calls on there. Apple support are not going to help… phone to old. How ridiculous is that? Microphone issue. You would think to continue using the iPhone I would be able to uninstall the software off. We update and expecting Apple to be trustworthy enough that we are doing the right thing. Was this a planned issue to make phone unworkable to then buy another mobile? With there in difference to the issue.. this is how Apple Support comes across to me. Not only that if I post iPhone to Apple store nearest 3 hrs away, will cost $588.95 to have a look and diagnose, if cannot fix some money back. We know the issue it’s utterly shameful of Apple. RIP IPHONE 7.. not happy 🥲

I also am experiencing the same problems; speaker button grayed out, microphone unable to dictate notes. I can send and receive text messages. Cellular service is working fine. When I call someone or they call me, phone rings but can’t hear the caller and they can’t hear me. I updated iOS to 15.8 and same problem; no change. I have been a loyal Apple user, this is very disappointing because now it’s going to cost me $900 for a new phone.

I have 7plus and the mic is just getting worse with every ios update. Now i have 15.8 and i have a lot of people telling me that they can not hear me or barely understand what i say. I just rebooted using volume down + lock button together ( so keep them pressed and when you see the logo, release the buttons) and this fixed the problem for the moment. I hope they will do something to fix this. My Iphone is in great condition and there is no need for a new one at the moment. I though is just my phone but this is a software problem

That didn’t work for me reboot. My phone started getting really hot when I do that too? No microphone and phone is otherwise workable. Calls can’t be taken but messages can be left on answer machine in phone… very odd.

I have the exact problem verbatim and I’ve checked everything mentioned above. The update changed the phones ability to work. It worked flawlessly before the update. So it’s the update that has done this because logically the steps show me that. What to do next as I’m not going to pay for service to a phone I didn’t break. Please guide me. I’ve spent thousands upon thousands of dollars on apple products.

BonovoxParis wrote: "Hi there, I actually changed the battery about 12 months ago. Maximum capacity of the new battery is currently 82%. How does this relate to the microphone not working?"

A weak, original battery may not supply sufficient power to the microphone to capture sounds. Was the battery changed by a qualified technician using a genuine iPhone battery?...

About genuine iPhone batteries

Repair Provider Verification - Official Apple Support

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gmagni wrote: "...I changed the battery some months ago in an official Apple store, so the battery is original. the maximum capacity is 87%"

Okay, that's good. Consider trying this:

Restore your iPhone to factory settings

...But if not:

Genius Bar Reservation and Apple Support Options

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hippolyte193 wrote: "94% so the issue is not there"

Not necessarily. 94% max capacity in an iPhone 7 implies the battery has been replaced. So was that done by Apple or other qualified technician using a genuine iPhone battery?

...I ask because the article linked below says: "Using nongenuine batteries might also result in unexpected behavior after installation, device software updates...":

About genuine iPhone batteries

Repair Provider Verification - Official Apple Support

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