User profile for user: DJRUSH71
DJRUSH71 Author
User level: Level 1
4 points

iPhone black screen

I just bought an iPhone 14 Pro Max and transferred everything from the old iPhone 11 Pro Max and I keep getting a black screen with the clock when it rests. I know the trick to press the volume up button, then the volume down button, and then hold the side button down until the power goes off. Then turn it back on until you see the Apple logo and the black screen goes away. However, after time it keeps happening. Am I doing something wrong to fix the issue? Thx.

iPhone 14 Pro Max, iOS 16

Posted on Jun 2, 2023 6:52 PM

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User profile for user: SravanKrA
SravanKrA
User level: Level 10
445,056 points

Posted on Jun 2, 2023 9:58 PM

  1. Restart the device. That's it.
  2. Still not solved --> Force restart iPhone - Apple Support



  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly



  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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2 replies
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
User level: Level 10
445,056 points

Jun 2, 2023 9:58 PM in response to DJRUSH71

  1. Restart the device. That's it.
  2. Still not solved --> Force restart iPhone - Apple Support



  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly



  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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iPhone black screen

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