Hello i purchased the family pack for apple music but for some my daughter can't go on apple music it doesn't work !!

Hello i took the family bundle on apple music but for a weird reason she can't make it work ?

Posted on Jun 4, 2023 7:47 AM

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Question marked as Top-ranking reply

Posted on Jun 6, 2023 12:33 PM

Hi scoobiedoo1973,


It sounds like you're using Family Sharing with Apple Music but your daughter can't access it.


We'd recommend checking the following.


Both links below are from How to share purchases with your family - Apple Support


First, make sure she's in the Family Sharing group as outlined in the link below.


If she is, then we'd advise making sure purchase sharing is also turned on for whomever is the organizer of the family group.


After confirming those two things, check if she can access Apple Music with her Apple ID at that point. If not, let us know what happens when she tries to use the service.


Cheers!


1 reply
Question marked as Top-ranking reply

Jun 6, 2023 12:33 PM in response to scoobiedoo1973

Hi scoobiedoo1973,


It sounds like you're using Family Sharing with Apple Music but your daughter can't access it.


We'd recommend checking the following.


Both links below are from How to share purchases with your family - Apple Support


First, make sure she's in the Family Sharing group as outlined in the link below.


If she is, then we'd advise making sure purchase sharing is also turned on for whomever is the organizer of the family group.


After confirming those two things, check if she can access Apple Music with her Apple ID at that point. If not, let us know what happens when she tries to use the service.


Cheers!


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Hello i purchased the family pack for apple music but for some my daughter can't go on apple music it doesn't work !!

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