diagnostics found no reason for lines. Now i have vertical and horizontal

What should i do if I have vertical and horizontal lines? Diagnostic found nothing wrong


MacBook Air 13″, macOS 10.15

Posted on Jun 4, 2023 3:41 PM

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Question marked as Top-ranking reply

Posted on Jun 4, 2023 11:14 PM

If you are experiencing vertical and horizontal lines on your MacBook Air's display and the diagnostic tests have not detected any issues, there are a few troubleshooting steps you can try:

 

1. Reset the NVRAM/PRAM.

2. Reset the SMC.

3. Check display settings.

4. Boot your MacBook Air in Safe mode.

5. External display.

 

If none of these steps resolve the issue, it may be necessary to contact Apple Support or visit an authorized service provider for further assistance. They will be able to diagnose and repair any underlying hardware problems that might be causing the lines on your MacBook Air's display.

8 replies
Question marked as Top-ranking reply

Jun 4, 2023 11:14 PM in response to calidge

If you are experiencing vertical and horizontal lines on your MacBook Air's display and the diagnostic tests have not detected any issues, there are a few troubleshooting steps you can try:

 

1. Reset the NVRAM/PRAM.

2. Reset the SMC.

3. Check display settings.

4. Boot your MacBook Air in Safe mode.

5. External display.

 

If none of these steps resolve the issue, it may be necessary to contact Apple Support or visit an authorized service provider for further assistance. They will be able to diagnose and repair any underlying hardware problems that might be causing the lines on your MacBook Air's display.

Jun 4, 2023 3:52 PM in response to calidge

Fortunately, or unfortunately the Apple Diagnostics cannot catch everything ... so, using it alone, will not rule out potential hardware issues.


Without knowing much on what you are experiencing or what you have tried to resolve it, all we can offer is that you contact Apple Support directly for assistance with this issue. To do so, simply select the "Support" link on the lower left-hand side of this forum's web page.

Jun 5, 2023 6:40 PM in response to calidge

Sorry, I wasn't trying to sound accusatory, just that we have little information that led up to this issue. If, as you say, the screen was working fine, but then developed these lines, something happened.


Again, there is nothing any of us can do to "fix" this for you. As a number of us have already implied, it's time to have Apple Support assist you with a resolution. Good luck!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

diagnostics found no reason for lines. Now i have vertical and horizontal

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