Known contacts keep diverting to Junk in iCloud Mail

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Known contacts keep diverting to Junk in iCloud Mail

One particular known contact keeps diverting to my Junk folder in iCloud Mail despite numerous troubleshooting tips being followed, e.g:

The person is definitely listed in my contacts

Any instances where an email was in Junk i've clicked the Not Junk button and moved it to inbox

I've reset junk mail filtering

I've also marked this particular contact as a VIP

Still their emails go into Junk.

I'm using iCloud Mail but obviously this issue is the same across all my synced devices (iPhone, iPad, MacBook Pro).

Any ideas?

MacBook Pro 15″, macOS 11.6

Posted on Jun 6, 2023 1:44 AM

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Answer 1

Bill_T1

Community Specialist

Jun 7, 2023 3:28 PM in response to bpkersey

Hi bpkersey,

You've provided some good detail outlining the concern. Some elements you may check/try:

1) Ensure that the contact has the same email address associated that the messages are being sent from.

2) Confirm that contact appears on all of your devices using your iCloud email account.

3) As each message is mis-routed, try marking as "Not Junk" on each device using this account and at the iCloud site.

4) Verify that you don't have any Mail rules configured on any device or the iCloud site which may be forcing this incorrect message routing.

If those fail to help, reach out to Apple Support directly to have this investigated further as you're using an iCloud email account on Apple devices.

Regards.

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Known contacts keep diverting to Junk in iCloud Mail

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