How do I delete the notification for an unknown part (new screen) detected?

How do I delete the notification for an unknown part (new screen) detected?

iPhone 12

Posted on Jun 6, 2023 6:11 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 6, 2023 6:21 PM

Did you have the screen replaced? If yes, the.....(probably unauthorized).....shop installed the wrong part. That message will never go away until a genuine Apple replacement part is installed. Try to get your money back if possible.


Unfortunately, Apple may now likely refuse to work on the phone because of tampering by an unauthorized person.


If you did not have the screen replaced, the message is likely an indication that the screen may be starting to fail. Take the phone to the Apple Store or to an authorized Apple Service shop to let them take a look and run some checks.


Find Locations




1 reply
Question marked as Top-ranking reply

Jun 6, 2023 6:21 PM in response to kara_wilson

Did you have the screen replaced? If yes, the.....(probably unauthorized).....shop installed the wrong part. That message will never go away until a genuine Apple replacement part is installed. Try to get your money back if possible.


Unfortunately, Apple may now likely refuse to work on the phone because of tampering by an unauthorized person.


If you did not have the screen replaced, the message is likely an indication that the screen may be starting to fail. Take the phone to the Apple Store or to an authorized Apple Service shop to let them take a look and run some checks.


Find Locations




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I delete the notification for an unknown part (new screen) detected?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.