Apple CarPlay

Hello Teresa3232,

CarPlay does not actually appear on your iPhone. It appears on the information screen of your car.

These steps from Use CarPlay with your iPhone - Apple Support, explain how to set up CarPlay:

1. Start your car, then make sure that Siri is on.

2. Connect your iPhone to your car:

* If your car supports CarPlay with a USB cable, plug your iPhone into the USB port in your car. The USB port might be labeled with a CarPlay icon or a smartphone icon. Be sure to use an Apple Lightning to USB cable. 

* If your car supports CarPlay both wirelessly and with a USB cable, plug your iPhone into the USB port in your car. An alert on your iPhone will offer to connect you wirelessly on your next drives.

* If your car supports only wireless CarPlay, press and hold the voice command button on your steering wheel. Make sure that your stereo is in wireless or Bluetooth mode. Then on your iPhone, go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on. Then, go to Settings > General > CarPlay, and select your car. Check your car manual for more information.

Learn more about CarPlay and how to change the map view in CarPlay.

For additional assistance using CarPlay: If you need help with CarPlay - Apple Support

Cheers

Hi Teresa3232,

Contacting Apple Support is the best path forward to resolve this. They will be best equipped to investigate this further for you:

Get Support

Cheers!