Update fails

My iphone downloads the ios 16.5 but when installing says no internet connection

Posted on Jun 7, 2023 7:17 AM

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Question marked as Top-ranking reply

Posted on Jun 8, 2023 4:20 PM

Thanks for posting in the Apple Support Communities Battalionable01,


The following section offers specific guidance you can use to resolve the issue you're encountering, and complete the update on your device:


If you can't reach the update server or can't verify the update
If you try to update your device, you might see one of these messages:
An iPhone showing the "Unable to Check for Update" alert.

"Unable to Check for Update. An error occurred while checking for a software update."
 
An iPhone showing the "Unable to Install Update" alert.

"Unable to Install Update. [Software] update requires a network connection."
 
Try updating your device again using the same network. If you still see one of these messages, try updating your device using another network or update your device with your computer:
* Update your device using a Mac with macOS Catalina or later
* Update your device using a Mac with macOS Mojave or earlier, or a Windows PC
If the issue happens again after trying to update with multiple networks, remove the update.

If your iPhone or iPad won't update


We hope this helps!


1 reply
Question marked as Top-ranking reply

Jun 8, 2023 4:20 PM in response to Battalionable01

Thanks for posting in the Apple Support Communities Battalionable01,


The following section offers specific guidance you can use to resolve the issue you're encountering, and complete the update on your device:


If you can't reach the update server or can't verify the update
If you try to update your device, you might see one of these messages:
An iPhone showing the "Unable to Check for Update" alert.

"Unable to Check for Update. An error occurred while checking for a software update."
 
An iPhone showing the "Unable to Install Update" alert.

"Unable to Install Update. [Software] update requires a network connection."
 
Try updating your device again using the same network. If you still see one of these messages, try updating your device using another network or update your device with your computer:
* Update your device using a Mac with macOS Catalina or later
* Update your device using a Mac with macOS Mojave or earlier, or a Windows PC
If the issue happens again after trying to update with multiple networks, remove the update.

If your iPhone or iPad won't update


We hope this helps!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

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