iphone 11 wont update 17.6.1

My iPhone 11 won’t update to 17.6.1. The error reads that I am no longer connected to the internet. But I’m definitely connected. This has been going on for weeks.

Posted on Aug 25, 2024 2:31 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 25, 2024 2:46 PM

There are about a dozen different reasons why an update will not occur. Your phone is connected to the Internet but it is not connected to the update server on the Internet, so that is why you see the message that is appearing.


Unfortunately, there are no shortcuts to find the actual specific reason why things are not happening. You have to work through each possibility.


If your iPhone or iPad won't update - Apple Support


If you would rather not spend any more time messing with this, take the phone to an authorized Apple service shop to let them run the update for you. You can find a list of authorized shops in your area using this link:


Find Locations






1 reply
Question marked as Top-ranking reply

Aug 25, 2024 2:46 PM in response to Comeasyouareitsfine

There are about a dozen different reasons why an update will not occur. Your phone is connected to the Internet but it is not connected to the update server on the Internet, so that is why you see the message that is appearing.


Unfortunately, there are no shortcuts to find the actual specific reason why things are not happening. You have to work through each possibility.


If your iPhone or iPad won't update - Apple Support


If you would rather not spend any more time messing with this, take the phone to an authorized Apple service shop to let them run the update for you. You can find a list of authorized shops in your area using this link:


Find Locations






This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone 11 wont update 17.6.1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.