When trying to stream or play downloaded movies from AppleTV+, I get the error message, “There’s a problem loading this content”. Why is this? My network is ok and internet is not shared by too many devices. Any thoughts?
iPad mini (5th generation)
Hello JFLCanada,
If you're unable to play content or stream movies and TV shows with Apple TV app, please check out this link, which has some information and suggestions that may help resolve the issue: If you can't watch or stream movies and TV shows in the Apple TV app
If the movie or TV show won't start playing
After each step, try to stream or download the movie or TV show again.
1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
3. If your cellular connection is poor, connect to Wi-Fi instead.*
4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.
* Make sure that your Wi-Fi router is 802.11a/g/n/ac compatible. Streaming HD content requires 8 Mbit/s or faster. Slower tiers of Wi-Fi connections might not be fast enough to stream HD video content.
If you're experiencing an issue using AirPlay to stream video from your iPad, please check out this link to ensure the correct process is being used: Use AirPlay to stream video or mirror the screen of your iPhone or iPad
Thanks!
Hello JFLCanada,
If you're unable to play content or stream movies and TV shows with Apple TV app, please check out this link, which has some information and suggestions that may help resolve the issue: If you can't watch or stream movies and TV shows in the Apple TV app
If the movie or TV show won't start playing
After each step, try to stream or download the movie or TV show again.
1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
3. If your cellular connection is poor, connect to Wi-Fi instead.*
4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.
* Make sure that your Wi-Fi router is 802.11a/g/n/ac compatible. Streaming HD content requires 8 Mbit/s or faster. Slower tiers of Wi-Fi connections might not be fast enough to stream HD video content.
If you're experiencing an issue using AirPlay to stream video from your iPad, please check out this link to ensure the correct process is being used: Use AirPlay to stream video or mirror the screen of your iPhone or iPad
Thanks!
Air play
