Custom Email Domain Problem

After I upgraded my iCloud+ account from 200GB to 2TB, managing the email addresses in Custom Email Domain doesn't work anymore.

In iPhone's iCloud section, I can only view the existing email addresses. I cannot add new or remove the existing email addresses.

On the iCloud web, I can only delete but cannot add new email address.

Anyone had this issue before? Who should I reach out to resolve this issue?

Thanks

iPhone 14 Pro

Posted on Jun 9, 2023 1:33 AM

Similar questions

1 reply

Riway Author

Level 1

27 points

Jun 9, 2023 10:14 AM in response to Riway

Got this resolved with Apple Support. In case if anyone is interested, the maximum custom email addresses per custom domain name is 3. It shows that on their internal doc but not on the user screen. Maybe that's a disclosure or reminder that Apple can add to the UI.

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Custom Email Domain Problem

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