New custom domain email addresses from a previously verified domain

I added a custom domain to my apple email 2 yeras ago. I added 2 custom domain emails for myself and another for my wife as a family member. 2 of the available 3 emails for me and 1 of the available 3 for my wife. Now 2 years later I want to add another custom email address for my wife. I have gone into the Custom Email Domain section of my iCloud account. In the iCloud+ Features section, in the Custom Email Domain box, my custom domain is shown. When I go into my Domain, the Manage email addresses can be seen. When I go into either my box, or my wife's box, there is no blue + sign available to add another email address.

Any idea how I add another email address? Both my wife and I should have available addreses for allocation. Interestingly the Reverify button is greyed out.

Posted on Sep 16, 2024 5:56 PM

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Posted on Sep 19, 2024 9:40 PM

I have found the solution. As my profile had 3 (the maximum) custom email addresses, I would have to delete one of those addresses, bringing my emails to 2, in order for a new email to be available to be created. Then the blue + sign will appear for addition of a new email. With my wife's emails, she only had 2 addresses leaving 1 available, she would have to login with her icloud login to reconfigure and add a new email address. It can't be done via the domain owners login.

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Question marked as Top-ranking reply

Sep 19, 2024 9:40 PM in response to Andrew3937

I have found the solution. As my profile had 3 (the maximum) custom email addresses, I would have to delete one of those addresses, bringing my emails to 2, in order for a new email to be available to be created. Then the blue + sign will appear for addition of a new email. With my wife's emails, she only had 2 addresses leaving 1 available, she would have to login with her icloud login to reconfigure and add a new email address. It can't be done via the domain owners login.

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New custom domain email addresses from a previously verified domain

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