DUAL SIM
i have used only one esim. but it shows both primary and secondary esim is used. when i insert another physical sim , it shows no signal and activation
User profile for user:
bruno75
User level:
Community Specialist
Hey there jishnu192,
If it's showing that you have two eSIM active in your iPhone, then you'll need to disable one of them to use a a different second SIM. You'd also need to have an unlocked iPhone to use with a SIM from a different carrier. We recommend reviewing the entire article above your post as it has more details about using Dual SIM with an eSIM. Here's the link again just in case: Using Dual SIM with an eSIM
You mentioned that there are two active eSIM in your iPhone, but have you already deactivated the one you no longer wish to use? While you can set up multiple eSIM, you can only have two active ones.
If you still continue having issues with activation, this link shows what to next: If you can't activate your iPhone or iPad (Wi-Fi + Cellular) Please keep in mind that one of the last listed steps would be to contact Apple Support.
Cheers!