Error connecting to Apple ID-server

Question

BartrockLtd Author

Level 1

4 points

Error connecting to Apple ID-server

On my MacBook Air I need to update my ID-settings.

However, after filling out my (correct) password I get an error: there’s a problem connecting to Apple ID-server.

I’ve check the Apple server status: all green (although there was a problem yesterday).

At the moment I’m completely stuck.

I can’t update.

The clock is at a wrong time and date and I can’t adjust it.

I can’t visit any internet pages.

I can’t even log off from my Apple ID.

Very frustrating.

I’ve got no problems on my iPhone or MacMini, so it really is the MacBook Air.

Any advice is kindly appreciated!

MacBook Air (M2, 2022)

Posted on Jun 10, 2023 4:04 AM

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Answer 1

Top-ranking reply

R_Gabriel

Community Specialist

Jun 11, 2023 1:45 PM in response to BartrockLtd

Hey there and welcome to Apple Support Communities BartrockLtd,

We can certainly understand your concern and can help provide some insight.

The date and time of the system being incorrect will cause multiple issues like the ones you are reporting. We recommend following these links on how to set your date and time for your Mac.

These steps will help ensure your device is working with ease and can fix common issues like the ones you’re experiencing.

Kindest regards!

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Answer 2

BartrockLtd Author

Level 1

4 points

Jun 12, 2023 2:00 AM in response to R_Gabriel

Dear R_Gabriel,

That solved the problem, thank you very much!

However, after changing the date and time manually I switched it back to synchronizing with time.apple.com.

It instantly goes back to the wrong date and time.

So I corrected it manually again.

Do you know if there’s a way to synchronize it without any issues?

I’ve tried another server (time.google.com), that didn’t work.

All my settings for location are correct.

I’ve tried the solution using Terrminal: sudo ntpdate -sS time.apple.com.

And again: no result.

I hope there’s a solution for this.

If not, I’ll leave the synchronize button off.

Thank you very much for your help, I really appreciate it.

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Error connecting to Apple ID-server

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