email issue

My junk and trash folders are gone on my iPhone 13


Posted on Jun 10, 2023 12:57 PM

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Question marked as Top-ranking reply

Posted on Jun 11, 2023 4:38 PM

Hi lindafromamityville,


The first step in investigating this concern is to ensure that those mailboxes are enabled in your Mail settings. The support article Organize email in mailboxes on iPhone covers where to find those settings and how to enable or disable specific mailboxes:


"To organize your mailboxes, tap  in the upper-left corner, tap Edit, then do any of the following:


  • View mailboxes: Select the checkboxes next to the mailboxes you want to include in the mailboxes list.
  • Reorder mailboxes: Touch and hold the Reorder button next to a mailbox until it lifts up, then drag it to the new position.
  • Create a new mailbox: Tap New Mailbox in the lower-right corner, then follow the onscreen instructions.
  • Rename a mailbox: Tap the mailbox, then tap the title. Delete the name, then enter a new name.
  • Delete a mailbox: Tap the mailbox, then tap Delete Mailbox."


If those mailboxes are not enabled in the list, use the steps for "Create a new mailbox" to select the option from the list to add it. If it's already added, try restarting your iPhone to see if the option displays the next time Mail is loaded.


Regards.

1 reply
Question marked as Top-ranking reply

Jun 11, 2023 4:38 PM in response to lindafromamityville

Hi lindafromamityville,


The first step in investigating this concern is to ensure that those mailboxes are enabled in your Mail settings. The support article Organize email in mailboxes on iPhone covers where to find those settings and how to enable or disable specific mailboxes:


"To organize your mailboxes, tap  in the upper-left corner, tap Edit, then do any of the following:


  • View mailboxes: Select the checkboxes next to the mailboxes you want to include in the mailboxes list.
  • Reorder mailboxes: Touch and hold the Reorder button next to a mailbox until it lifts up, then drag it to the new position.
  • Create a new mailbox: Tap New Mailbox in the lower-right corner, then follow the onscreen instructions.
  • Rename a mailbox: Tap the mailbox, then tap the title. Delete the name, then enter a new name.
  • Delete a mailbox: Tap the mailbox, then tap Delete Mailbox."


If those mailboxes are not enabled in the list, use the steps for "Create a new mailbox" to select the option from the list to add it. If it's already added, try restarting your iPhone to see if the option displays the next time Mail is loaded.


Regards.

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email issue

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