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New recovery contact email received

Has anyone ever received an email from Apple to say a new recovery contact has been added to their account when you haven’t added a new recovery contact ?


[Re-Titled by Moderator]

Posted on Jun 10, 2023 2:02 PM

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Posted on Jun 19, 2023 8:30 AM

I just had the same thing happen, claiming that my recovery contacts have changed, when I made no change. I called Apple and they just told me to change my password. I'm worried someone was in my account.

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8 replies

Jun 14, 2023 9:20 AM in response to laurafromkeresley

Hi, I just did today. Apple email is legit. I have checked and there are No changes to my account recovery contact. I did add one a month ago or two. So, no idea what is going on. I have checked and checked and nothing has changed apart from Apple Recovery services also appearing as an account recovery contact. However, this only shows on my iPad, not on my phone and not on my iMac. Bizarre. Can’t work it out. Dreading having to change my Apple ID password but will have to now, as from what I can see it is not clear whether a glitch or a real issue.

Jun 14, 2023 9:20 AM in response to laurafromkeresley

As long as your “on-device” legacy contacts are “good” …


… and everything is “as it should be” at https://appleid.apple.com/


… you’re certainly in good shape and you can most likely safely chalk this up to a “glitch.”


That said you can (and perhaps should) Contact Apple for help with Apple ID account security - Apple Support if there is one iota of lingering-doubt in your mind.


Jun 14, 2023 9:20 AM in response to laurafromkeresley

That’s odd.


Have you checked your actual on-device recovery contacts to ensure that nothing has changed?


If you’re “good” there, it’s possibly some sort of phishing scam.


Or it might be caused by something simple like one of your real contacts simply updating their software and resending the acknowledgement message. (that’s ONLY a hypothetical guess on my part).

Jun 14, 2023 9:20 AM in response to laurafromkeresley

Thank you for your reply that was what happened with me when I set up my recovery contact a few months back I don’t recall receiving an immediate email to confirm I had set up the recovery contact so I’m wondering is there a glitch in the system where it’s caused a delayed email to be sent to say recovery account added.

New recovery contact email received

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