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new apple watch won’t charge up

I am using proper charging cable from box and cube 20w still get red lightening bolt and green time - 3 hours on charging

Apple Watch Series 8

Posted on Jun 10, 2023 6:03 PM

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3 replies

Jun 11, 2023 5:51 PM in response to NancyJBowen

Hi NancyJBowen,


We wanted to highlight some information from the Apple article that you viewed prior to posting: If your Apple Watch won't charge or it won't turn on:


"If your watch requires charging, a red lightning bolt  appears on the screen. (You might need to press the side button to make the watch face appear.) When your watch is charging, the red lightning bolt  changes to a green or yellow lightning bolt ."


From your description, it would appear your Apple Watch may not be charging at this time. That being the case, follow each step in the following section of that same page:


"Get help if your Apple Watch won't charge


If your Apple Watch won't charge, or a message on your watch says that charging with this accessory isn't supported, try these tips: 


  • Make sure that you're using the Apple Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable that came with your Apple Watch.
  • Make sure that you plug the Apple Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable all the way into the USB Power Adapter, then make sure that you plug the adapter all the way into a power outlet.
  • If you use a third-party charging stand, use the charging cable that shipped in the box with your Apple Watch.
  • Completely remove any plastic wrap from both sides of the charger. 
  • Make sure that the back of your Apple Watch and the magnetic charger are clean.
  • Reposition the back of your Apple Watch on the charger. When the charger's magnets align correctly with your Apple Watch, a green or yellow lightning bolt should appear on the watch face.*
  • Try a different Apple Watch Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable, and a different USB Power Adapter. If your Apple Watch is out of power, you might need to wait a few minutes for the lightning bolt to appear after you start charging your device. 
  • If your Apple Watch still won't charge, force it to restart. Press and hold both the side button and Digital Crown for at least 10 seconds, or until the Apple logo appears."


Should all those fail, the final instruction from that page is "If you still need help, contact Apple Support" which would be the next step to seek support.


Regards.

new apple watch won’t charge up

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