TCM app stops recognizing TV Provider

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Level 1

9 points

TCM app stops recognizing TV Provider

The TCM app on my Apple TV stops recognizing my TV Provider (Spectrum). I use this app every day; today it tells me I am "Not Authenticated" when I try to watch a movie, even though my TV Provider's logo is displayed within the TCM app in the upper left corner of the screen and I have verified that I'm logged in to Spectrum and can watch content in that app. In the Apple TV Settings for the TCM app I have selected ALWAYS allow TCM to access my TV Provider.

Apple TV HD, tvOS 16

Posted on Jun 11, 2023 6:38 AM

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Answer 1

Top-ranking reply

Susan Pemble Author

Level 1

9 points

Jun 11, 2023 12:03 PM in response to Susan Pemble

The TCM support people told me to uninstall the WatchTCM app and reinstall it, and that fixed the problem. Very annoying but a simple solution.

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Answer 2

Urquhart1244

Level 10

146,178 points

Jun 11, 2023 7:23 AM in response to Susan Pemble

It is possible that the issue is a back end problem between Spectrum and TCM. That part is unnoticeable when everyone works fine, but when it is not working fine, then those parties will need to restore this functionality on behalf of their users. Try contacting Spectrum Support about it.

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Answer 3

Jul 21, 2023 2:54 PM in response to Urquhart1244

Today I phoned support at Uverse and they acknowledged that this is a known issue that they are working on. Reinstalling the TCM app on AppleTV does not resolve the issue and in my case extends to all Uverse streaming apps on the iPad with the exception of (HBO)"MAX"

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Answer 4

Urquhart1244

Level 10

146,178 points

Jun 12, 2023 3:22 AM in response to Susan Pemble

I’m glad that you got it working again. Thanks for the follow-up.

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TCM app stops recognizing TV Provider

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