My Face ID suddenly stopped working. I tried turning the iPhone XR off and on again. It didn't change anything. I then tried resetting my Face ID. I can see my face clearly in the frame, but it keeps telling me my face is out of view. I've tried using different lighting, standing vs sitting, but I keep getting the face is out of view message.
iPhone XR
If you still need help, reset Face ID, then set it up again. Go to Settings, tap Face ID & Passcode, then tap Reset Face ID. Next tap Set up Face ID to set it up again.
If Face ID isn't working on your iPhone or iPad Pro
If your iPhone has a history of Camera replacement / Repair / Service from an un-authorised service provider then the only option that you have is to take the device to...
Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:
Find Locations - Location Selector - Apple
Contact Apple for support and service - Apple Support
Get a Genius Bar Reservation and Apple Support Options - Apple
Contact Genius Bar.
Manage Reservations - My Reservations - Apple
Face ID
