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JB12inMI Author

Level 1

11 points

Face ID

My Face ID suddenly stopped working. I tried turning the iPhone XR off and on again. It didn't change anything. I then tried resetting my Face ID. I can see my face clearly in the frame, but it keeps telling me my face is out of view. I've tried using different lighting, standing vs sitting, but I keep getting the face is out of view message.

iPhone XR

Posted on Jun 11, 2023 8:40 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,962 points

Posted on Jun 11, 2023 8:42 AM

If you still need help, reset Face ID, then set it up again. Go to Settings, tap Face ID & Passcode, then tap Reset Face ID. Next tap Set up Face ID to set it up again.

If Face ID isn't working on your iPhone or iPad Pro

If your iPhone has a history of Camera replacement / Repair / Service from an un-authorised service provider then the only option that you have is to take the device to...

Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

Find Locations - Location Selector - Apple

Contact Apple for support and service - Apple Support

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

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Face ID

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