app store cannot verify my info

Why does my App Store keep requiring me to verify when I try to download apps but then won’t accept my Apple ID password, my iPhone passcode, or my phone number?

iPhone X

Posted on Jun 11, 2023 10:25 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 11, 2023 10:54 PM

Hi PlanoZach

welcome to the Apple (user-to-user) Community.


Re: "app store cannot verify my info"


Wondering what info the App Store wants you to verify ...


You might want to check if you are signed in (to your device) with your Apple ID

Sign in with your Apple ID - Apple Support


Else:

It may be your payment method that needs to be verified with your card-provider.

Apple requires a payment method be listed in your Apple ID Account for the first time you use the App Store or iTunes, and also for some purchases.

or

If you have debated a charge from Apple, you may need to ask your card-provider to allow payments to Apple again.

________________________________________

If you want to check whether any restrictions are set:

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support


What to do: If you can’t download or update apps on your iPhone or iPad – Apple Support

or

If your payment method has been declined in the App Store or iTunes Store – Apple Support


You might want to reach out to App Store Support:

(There is a "Get Support" link (or use the support app) at the bottom of their webpage (link below)

App Store - Official Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Jun 11, 2023 10:54 PM in response to PlanoZach

Hi PlanoZach

welcome to the Apple (user-to-user) Community.


Re: "app store cannot verify my info"


Wondering what info the App Store wants you to verify ...


You might want to check if you are signed in (to your device) with your Apple ID

Sign in with your Apple ID - Apple Support


Else:

It may be your payment method that needs to be verified with your card-provider.

Apple requires a payment method be listed in your Apple ID Account for the first time you use the App Store or iTunes, and also for some purchases.

or

If you have debated a charge from Apple, you may need to ask your card-provider to allow payments to Apple again.

________________________________________

If you want to check whether any restrictions are set:

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support


What to do: If you can’t download or update apps on your iPhone or iPad – Apple Support

or

If your payment method has been declined in the App Store or iTunes Store – Apple Support


You might want to reach out to App Store Support:

(There is a "Get Support" link (or use the support app) at the bottom of their webpage (link below)

App Store - Official Apple Support


All the best :-)

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app store cannot verify my info

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