The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
About a week ago my wife's Apple Mail account started bouncing emails with a Permanent Failure. She is sending from an aol account to an aol account and certain recipients create the failure, not all. What has changed? On iMac with OS 10.15.7 (the highest OS available on her 2013 iMac)
iMac 21.5″, macOS 10.15
AOL support was helpful. I had to sign up for their support service - free for 30 days. They eventually diagnosed the problem as the out going smtp server had somehow changed and had to be reset. This was done by deleting the account and re-establishing the account. Still unsure of how this occurred in the middle of the night?!
AOL support was helpful. I had to sign up for their support service - free for 30 days. They eventually diagnosed the problem as the out going smtp server had somehow changed and had to be reset. This was done by deleting the account and re-establishing the account. Still unsure of how this occurred in the middle of the night?!
mnhandball wrote:
About a week ago my wife's Apple Mail account started bouncing emails with a Permanent Failure. She is sending from an aol account to an aol account and certain recipients create the failure, not all. What has changed? On iMac with OS 10.15.7 (the highest OS available on her 2013 iMac)
See if aol support can assist https://help.aol.com/contact
aol accounts not working with apple mail on os 10.15.7
