Issue with my macbook pro 2015 screen

greetings all

Im experiencing an issue with my macbook screen, i have recently upgraded to Monterey, however it was not solved, I thought it was the upgrade issue, then I downgraded to Big Sur, and the same issue occurs. The weird thing, screen works perfectly in safe boot and when plugging HDMI.


screen issue when normal boot up:


Screen is working fine when HDMI is plugged:

Earlier Mac models

Posted on Jun 12, 2023 2:13 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 12, 2023 12:41 PM

Usually vertical bands or lines indicate a hardware issue with the built-in Display Assembly. That is an unusual look in that first picture though.


If you have a 15" model, then you may have a failing GPU which means a failing Logic Board. These GPU failures can be intermittent especially when they first start to fail.


When booted into Safe Mode macOS usually uses a more basic GPU driver so it may not be accessing a GPU feature which is failing. Plus Safe Mode is not automatically launching third party software during boot & login...so there may be a slim chance you have some third party software which is causing this problem.


You can try running the Apple Diagnostics to see if any hardware issues are detected. Unfortunately the diagnostics will not detect most failures, but it never hurts to run them.


If the diagnostics do not report any issues, then probably the best thing to try is a clean install of macOS.....making sure to thoroughly test the laptop before installing any third party apps and before restoring from a backup (if you do either of these two things you may be bringing the problem back). It is important to see if the issue occurs with an absolute clean install of macOS. If the issue occurs under these conditions, then you have a hardware issue of some sort which probably is not worth repairing.

Similar questions

2 replies
Question marked as Top-ranking reply

Jun 12, 2023 12:41 PM in response to oalfadda

Usually vertical bands or lines indicate a hardware issue with the built-in Display Assembly. That is an unusual look in that first picture though.


If you have a 15" model, then you may have a failing GPU which means a failing Logic Board. These GPU failures can be intermittent especially when they first start to fail.


When booted into Safe Mode macOS usually uses a more basic GPU driver so it may not be accessing a GPU feature which is failing. Plus Safe Mode is not automatically launching third party software during boot & login...so there may be a slim chance you have some third party software which is causing this problem.


You can try running the Apple Diagnostics to see if any hardware issues are detected. Unfortunately the diagnostics will not detect most failures, but it never hurts to run them.


If the diagnostics do not report any issues, then probably the best thing to try is a clean install of macOS.....making sure to thoroughly test the laptop before installing any third party apps and before restoring from a backup (if you do either of these two things you may be bringing the problem back). It is important to see if the issue occurs with an absolute clean install of macOS. If the issue occurs under these conditions, then you have a hardware issue of some sort which probably is not worth repairing.

Jun 15, 2023 12:51 AM in response to HWTech

Thank you very much for your support, I have tried earlier with apple support to find out the issue using diagnostic methods, as well as I have formatted and installed the different mac OS versions with and without backup, however the issue still persists. I will check if it is related to the screen or the GPU and replace it if it worths, otherwise I’ll go for a new version of the MacBook.


again thanks a lot and appreciate your support, have a great day :)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Issue with my macbook pro 2015 screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.