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my wifi and bluetooth are greyed out, please help, iphone

Bluetooth and Wi-Fi greyed out

iPhone 8, iOS 16

Posted on Jun 12, 2023 5:27 PM

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Question marked as Top-ranking reply

Posted on Jun 12, 2023 5:36 PM

If both Wi-Fi and Bluetooth are greyed out that usually indicates that the radio chip that supports both of those networking services has failed. This is a hardware failure. Contact Apple support to discuss repair options.


As a test, back up the phone, then restore it to factory settings→Restore your iOS device to factory settings - Apple Support. Set it up as a new phone and see if Wi-Fi and Bluetooth are still greyed out. If they are it is definitely a hardware failure.


If they work normally when set up as a new phone try restoring the backup you just made→Restore your iOS device from a backup - Apple Support

2 replies
Question marked as Top-ranking reply

Jun 12, 2023 5:36 PM in response to Ndeu_58_lita_

If both Wi-Fi and Bluetooth are greyed out that usually indicates that the radio chip that supports both of those networking services has failed. This is a hardware failure. Contact Apple support to discuss repair options.


As a test, back up the phone, then restore it to factory settings→Restore your iOS device to factory settings - Apple Support. Set it up as a new phone and see if Wi-Fi and Bluetooth are still greyed out. If they are it is definitely a hardware failure.


If they work normally when set up as a new phone try restoring the backup you just made→Restore your iOS device from a backup - Apple Support

Jun 12, 2023 5:31 PM in response to Ndeu_58_lita_

Ndeu_58_lita_ Said:

"my wifi and bluetooth are greyed out, please help, iphone: Bluetooth and Wi-Fi greyed out"

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If Wi-Fi and Bluetooth are Greyed-Out:

Try the Following in the Order Provided:


A. Restarting the iPhone:

If any changes were made (i.e. Installed Apps), then Settings (i.e Wf-Fi), may have become manipulated technically. So, try restarting the iPhone:

  1. Go To: Settings
  2. Tap: General
  3. Tap: Shut Down
  4. Slide: Your Finger to the Right


B. Disable Cellular:

Try disabling Cellular, and using Wi-Fi instead, seeing if that makes all the difference.


C. Try manually restarting your iPhone:

  1. Go To: Settings
  2. Select: General
  3. Scroll to: the Very Bottom
  4. Select: Shut Down
  5. Slide Finger: to the Right
  6. Wait: 30 Seconds
  7. Power One: the iPhone
  8. Try this Once More


D. Reset All Network Settings to Default:

Example of items that will be reset: (Wi-Fi Passwords, VPN Connections, etc)

  1. Go To: Settings
  2. Tap: General
  3. Tap: Reset
  4. Tap: Reset Network Settings.
  5. Enter: [Your Passcode]


As a Last Resort:

E. Restore form a Backup:

Have a backup of your iPhone? If you are not concerned with losing data, then restore your iPhone from a backup that was made when Wi-Fi was working. Prior to restoring, backup your iPhone, incase anything goes wrong with the restoration.

my wifi and bluetooth are greyed out, please help, iphone

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