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I tried to return my iPad to the factory setting by connecting to my laptop. But the error message " iTune cannot connect to this ipad unknown error 0x8000015" appears then it says this iPad is linked to an iTune account which belongs to someone else (my daughter's friend who used it briefly in the past). How can I remove this account linked to my ipad and return it to the factory setting?
iPad mini (5th generation)
You will require the AppleID an associated password that was last used to successfully activate the device. If the Activation Lock was set by the friend to whom the iPad was loaned, only they will be able to remove the lock. Assuming that you are able to contact the friend, they will require this information to remove the Lock:
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.
If you have the necessary documentation, Apple have recently introduced a portal though which you may be able to request release of an Activation Lock:
How to remove Activation Lock - Apple Support & start an Activation Lock support request.
If the related AppleID is your own - and you have forgotten your AppleID credentials, these can be recovered here:
To recover your credentials, you’ll need access to any one of the following:
More information about recovery of your AppleID and associated Password:
If you forgot your Apple ID - Apple Support
If you forgot your Apple ID password - Apple Support
You will require the AppleID an associated password that was last used to successfully activate the device. If the Activation Lock was set by the friend to whom the iPad was loaned, only they will be able to remove the lock. Assuming that you are able to contact the friend, they will require this information to remove the Lock:
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.
If you have the necessary documentation, Apple have recently introduced a portal though which you may be able to request release of an Activation Lock:
How to remove Activation Lock - Apple Support & start an Activation Lock support request.
If the related AppleID is your own - and you have forgotten your AppleID credentials, these can be recovered here:
To recover your credentials, you’ll need access to any one of the following:
More information about recovery of your AppleID and associated Password:
If you forgot your Apple ID - Apple Support
If you forgot your Apple ID password - Apple Support
You need to pass the iPad back to your daughter’s friend, and get them to log in with their Apple ID and Password, and follow the basic setup procedure. Then, they need to follow the steps listed on this article.
This is a security feature, so if you ever loose your iPad or iPhone someone can’t factory reset and claim it for themselves, it locks your device to your Apple ID.
how to remove an account linked to an iPad
