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User profile for user: akariifx
akariifx Author
User level: Level 1
4 points

iPad Pro 2nd gen bootlooping

Okay so I had left my iPad untouched for about a week. It was at full battery, or at least almost full battery. After a week of it not being touched, I tried to turn it on. It didn’t work. I thought it was dead, so I plugged it in using the 12W charger it came with in the box. Nothing happened. I plugged it in with my iPhone’s 20W fast charger, and the Apple logo showed up. Then, it started boot looping. But once you unplug it, it turns off completely, and if you try to turn it on, it doesn’t work, and shows no signs of life. Then, I plugged it into my MacBook. It does the same thing. After this, I tried to put it into recovery mode. It’s kinda finnicky, you have to wait for the Apple logo to show up and then hold the power button and home button at the same time, and then it will randomly go into recovery mode when it wants to. After it gets into recovery mode, my MacBook recognizes it as normal, and shows the options to restore and stuff in Finder like what it should do. Then, after around 10 seconds in recovery mode, it just randomly turns off, and starts boot looping again.

I don’t know what caused this. I’m thinking something faulty with the battery because I left it untouched for so long. Also, my storage wasn’t full, I had around 100GB free on it, so this isn’t a storage related problem that’s causing it to not be able to turn on.

Please help. All of my data is on this iPad. Thank you.

iPad Pro (2nd generation)

Posted on Jun 14, 2023 2:43 AM

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User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
289,822 points

Posted on Jun 14, 2023 3:10 AM

As described, your iPad battery may have reached the end of its usable life. If the battery has failed, the iPad will not successfully boot to a running state - even when connected to its Power Adapter:

iPad Repair & Service - Apple Support


These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple



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Question marked as Top-ranking reply
User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
289,822 points

Jun 14, 2023 3:10 AM in response to akariifx

As described, your iPad battery may have reached the end of its usable life. If the battery has failed, the iPad will not successfully boot to a running state - even when connected to its Power Adapter:

iPad Repair & Service - Apple Support


These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple



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iPad Pro 2nd gen bootlooping

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