Get insights from experienced community members
Community members who reach Level 5 in the community can create User Tips to share knowledge about Apple products. Check out this User Tip created by Lawrence Finch: When to charge your iPhone or iPad
Community members who reach Level 5 in the community can create User Tips to share knowledge about Apple products. Check out this User Tip created by Lawrence Finch: When to charge your iPhone or iPad
My iPhone 13 Pro EID number has missed the Model is 3J860LL/A or A2483
If the EID is not visible in Settings > General > About, force a restart and check again. Failing that, then contact Apple. Use the Support link in the lower left corner of this webpage, and chat or call as available.
Is the EID field blank, or is there no EID field at all in Settings/General/About?
The EID is the serial number of the active eSIM, so if you don’t have an eSIM set up there will be no value, but the field will still be there.
Someone else had a similar problem a couple of days ago; their phone was a US model, but it had dual nanoSIMs (as observed by the fact that the SIM carrier had a place for 2 SIM cards).
They did not have an EID field at all in Settings/General/About.
PS: Apple suggests contacting support, if there is no EID shown:
The same problem, a couple of days ago my eSIMs stopped working (iPhone 14 pro-US ) and then I did a network setting reset nothing changed but I figured out that’s no EID number in the settings
roma158 wrote:
The same problem, a couple of days ago my eSIMs stopped working (iPhone 14 pro-US ) and then I did a network setting reset nothing changed but I figured out that’s no EID number in the settings
The EID is the serial number of the active eSIM; it is the eSIM equivalent of the ICCID of a physical SIM. If you have no EID listed that means your eSIM is not activated. You need to contact your carrier.
Your issue is different from other posts in this thread, which is that ther is no place for an EID to appear in Settings/General/About.
My iPhone 13 Pro Max not showing Eid
Aadi1997 wrote:
My iPhone 13 Pro Max not showing Eid
If the EID is not showing, then either you have a dual-SIM model (no eSIM), or a problem with your carrier. Check with your carrier.
Here is how to find the IMEI or (for CDMA-capable iPhone models) MEID:
… Find the serial number or IMEI on your iPhone, iPad, or iPod touch - Apple Support
Finding EID per AT&T: https://www.att.com/device-support/article/wireless/KM1509236/Apple/iPhone14Pro
My iPhone 13 Pro EID number has missed the Model is 3J860LL/A or A2483
