How can I confirm details for my iPhone 14 Pro replacement?

Hi Apple Support,


Will appreciate your support on this, this query is on behalf of my sister, who recently visited the Genius Bar USA Virginia for support with her iPhone 14 Pro, which was still within its warranty period. She was very appreciative of the assistance provided by your team.


However, upon returning home, she noticed that the model number of the iPhone 14 Pro she received has changed. Additionally, she did not receive any receipt or confirmation indicating whether this is a new replacement iPhone 14 Pro.


Could you kindly confirm if the following details correspond to a new replacement iPhone 14 Pro?


Old Handset:

Model Number: MOOG3ZP/A

Serial Number: DH*********


New Handset:

Model Number: NQ0G3LE/A

Serial Number: QH********


Your prompt response to confirm this replacement would be greatly appreciated.


[Edited by Moderator]

iPhone 14 Pro

Posted on Jun 14, 2024 8:10 PM

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How can I confirm details for my iPhone 14 Pro replacement?

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