You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

There's something wrong with my Apple Pencil

I've been charging my Apple Pencil for almost an hour now and it's still at 49% can someone tell me what's the problem here?

iPad Pro, iPadOS 16

Posted on Jun 14, 2023 11:25 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 15, 2023 12:35 AM

If your iPad and Pencil are not behaving as expected, perform a forced-restart - as this will often clear an isolated issues:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists, you might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and Pencil:

Genius Bar Reservation and Apple Support Options - Apple


Alternatively, but perhaps less useful in this instance, you can initiate a support case using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044



3 replies
Question marked as Top-ranking reply

Jun 15, 2023 12:35 AM in response to Kpanh

If your iPad and Pencil are not behaving as expected, perform a forced-restart - as this will often clear an isolated issues:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists, you might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and Pencil:

Genius Bar Reservation and Apple Support Options - Apple


Alternatively, but perhaps less useful in this instance, you can initiate a support case using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044



There's something wrong with my Apple Pencil

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.