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_9119user Author

Level 1

4 points

np

my phone was crashed and i see that, what can i do now:(

timestamp: 1686967348845

crashReporterKey: "157f8796c784c291375ff4efa2c747e478d8a313"

isAnonymous: true

deviceConfigId: 7422

investigationId: 0

model: "iPhone10,2"

softwareBuild: "20F66"

firmwareVersion: "iBoot-8422.120.66"

basebandVersion: "8.50.04"

buildtype: "User"

tz_offset: 25200

metric_file_type: 1

metriclogs {

triggerTime: 1686967343796

triggerId: 827654

profileId: 144

cellularUimPlmnInfo {

timestamp: 1686967342961

hpplmn: 5

hplmnwact: [5 bytes] 54 f2 40 c0 80

oplmnwact: [50 bytes] 54 f2 40 c0 80 54 f7 30 c0 80 54 f6 80 c0 80 73 f2 30 c0 80 46 f3 30 c0 80 26 f4 40 c0 80 17 f6 51 c0 80 15 f4 30 c0 80 46 f2 80 c0 80 46 f0 90 c0 80

}

iPhone 8 Plus, iOS 16

Posted on Jun 16, 2023 7:11 PM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

414,674 points

Posted on Jun 17, 2023 3:49 AM

Restart the device. That's it.
Still not solved --> Force restart iPhone - Apple Support

Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly

You still see a black screen after charging, force restarting, following the steps in this article.
You see a black screen, but you can hear alerts, sounds, and vibrations.
The screen remains black, but the device chirps when you unmute it and connect it to power.
Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
You can't force your device to restart because a button is broken or stuck.
Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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np

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