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np

my phone was crashed and i see that, what can i do now:(


timestamp: 1686967348845

crashReporterKey: "157f8796c784c291375ff4efa2c747e478d8a313"

isAnonymous: true

deviceConfigId: 7422

investigationId: 0

model: "iPhone10,2"

softwareBuild: "20F66"

firmwareVersion: "iBoot-8422.120.66"

basebandVersion: "8.50.04"

buildtype: "User"

tz_offset: 25200

metric_file_type: 1

metriclogs {

triggerTime: 1686967343796

triggerId: 827654

profileId: 144

cellularUimPlmnInfo {

timestamp: 1686967342961

hpplmn: 5

hplmnwact: [5 bytes] 54 f2 40 c0 80

oplmnwact: [50 bytes] 54 f2 40 c0 80 54 f7 30 c0 80 54 f6 80 c0 80 73 f2 30 c0 80 46 f3 30 c0 80 26 f4 40 c0 80 17 f6 51 c0 80 15 f4 30 c0 80 46 f2 80 c0 80 46 f0 90 c0 80

}

}


iPhone 8 Plus, iOS 16

Posted on Jun 16, 2023 7:11 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 17, 2023 3:49 AM

  1. Restart the device. That's it.
  2. Still not solved --> Force restart iPhone - Apple Support



  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly



  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

Similar questions

1 reply
Question marked as Top-ranking reply

Jun 17, 2023 3:49 AM in response to _9119user

  1. Restart the device. That's it.
  2. Still not solved --> Force restart iPhone - Apple Support



  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly



  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

np

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