My AirPods Pro never update their location

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My AirPods Pro never update their location

This is not because I lost my AirPods, just to keep their location updated in case I lose them. They still work very well(I can connect them to any device like iPhone, Mac and iPad and there's no problem with hearing music sound), but they don't update their location since last year or 2 years ago. It says online though. I've tried everything like reconnecting my AirPods, turning off their Find My Network and turning it on again, like literally everything. They don't even play sound on the Find My. Everything works except that they just never show their location and play sound on the Find My.

iPhone 12

Posted on Jun 17, 2023 12:54 AM

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Answer 1

Top-ranking reply

Jeff_W.

Community Specialist

Jun 18, 2023 10:33 AM in response to Brooklyn311

Hello Brooklyn311,

Welcome to Apple Support Communities.

We understand that the location of your AirPods are not updating as expected. We are happy to help.

We appreciate all if the troubleshooting that you have completed to this point. We’d like you to reset your AirPods using the steps here: How to reset your AirPods and AirPods Pro - Apple Support

Please update the firmware of your AirPods using the following steps:

1. Please connect your iPhone to Wi-Fi.

2. Make sure that your AirPods are within Bluetooth range of your iPhone.

3. Place your AirPods in your ears, please listen to any audio content for at least 30 seconds.

4. After 30 seconds, place your AirPods back in the case. Charge your AirPods for 30 minutes. Please make sure that your AirPods case is closed the entire 30 minutes, so that it doesn’t interrupt the firmware update.

5. After 30 minutes, reconnect them to your iPhone and check the firmware version to ensure it has updated.

These steps may help. Let us know if you have further questions.

Take care.

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My AirPods Pro never update their location

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