Comcast is not helping me unlock my phone

I want to switch mobile service from Xfinity to spectrum, but Comcast/Xfinity will not unlock my phone

iPhone SE (2nd generation)

Posted on Jun 17, 2023 2:41 PM

Reply

Best reply

Level 10

469,227 points

Posted on Jun 17, 2023 2:46 PM

Did they give you a reason why they won't unlock it?

Also, the following from their support site may help: https://www.xfinity.com/mobile/support/article/eligible-to-unlock-phone

View in context

Similar questions

How do I get Xfinity to release my phone so I can activate my service with Verizon I had Xfinity cell phone service and am transferring service back to Verizon. Xfinity said they issued unlock so I could move my phones to Verizon but it's been 24 hours and I still can't use my phone because Xfinity hasn't released my phones. Can anyone tell me what to do? I have NO cell service and really need my phone.
125 1
My iPhone I have an Xfinity iPhone that I’m trying to use with T-Mobile service can you help me unlock it please
86 1
Carrier lock AT&T is my original carrier over 2 years ago I changed carriers to Consumer Cellular neither carrier can seem to unlock my iPhone 7plus after 9 days of trying and several phone calls and visits to AT&T stores I still am unable to switch to Spectrum mobile there has to be a solution to this problem I am sure I am not the only one who encountered this problem by not being able to switch carriers I am losing 30 dollars a month.
96 1

1 reply

Best reply

Level 10

469,227 points

Jun 17, 2023 2:46 PM in response to danjjwinfield

Did they give you a reason why they won't unlock it?

Also, the following from their support site may help: https://www.xfinity.com/mobile/support/article/eligible-to-unlock-phone

Reply

Comcast is not helping me unlock my phone

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up