Apple TV+ on Roku keeps “buffering”/freezing

Is anyone else having issues with the Apple TV+ app on Roku playing for a few minutes and then freezing? The spinning wheel appears as if it is buffering but it never moves in. It’s not my internet as I have VERY HIGH SPEED AND LARGE BANDWIDTH internet. I’ve tried deleting the app, restarting Roku, re-adding the app. Nothing has helped. Contacted Roku and they say it’s an apple app issue. This doesn’t happen with any other programming from any other app on the Roku device. Any help would be GREATLY APPRECIATED. I love the programming on Apple TV and want to keep watching it without issue. Thanks!

Posted on Jun 18, 2023 9:31 AM

Reply
5 replies

Jun 25, 2023 6:29 AM in response to maestrobaldwin

The same problem just started (maybe 10 days ago) on my Roku 4200x, and only with the AppleTV+ app (I have Amazon, Hulu, and Netflix too).


If I don't pause while watching a show, it doesn't seem to happen, but once I pause - even just for a moment- I get the buffering spinner too, usually within a minute or so of restarting.


I have the most recent Roku and Apple updates installed, so I have to wonder if the latest one(s) they sent out screwed the proverbial pooch.


I sure hope they fix this frustrating situation soonly! I'd try to report it directly to them but the last time I tried to do that for a different problem I spent 45 minutes before finally getting to an appropriate tech person. Then, despite multiple efforts to describe the issue, they just couldn't understand...

Apple TV+ on Roku keeps “buffering”/freezing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.