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jbzaa Author

Level 1

26 points

Apple ID deactivated with no reason given

Hello,

So it's been havoc. I'm absolutely shocked and just now scared of Apple.

Three days ago my Apple ID got deactivated - I called apple as I was completely confused. They said it may have been a security feature so they requested to reactive and I should wait 24h.

24h pass and I'm back in. I use it to test the mails work. Great it does. A few hours - a prompt to input password again. It's deactivated again!

I contact apple, again they say wait 24h they've submitted a request. I wait 24h, nothing, so I call back.

This time the advisor clearly states, she can not discuss anything she is sending me the legal terms and conditions - for me to read this and that is all she can say.

I was absolutely shocked and confused. I just don't understand.

I read the WHOLE huge document - it makes no sense? I've not breached anything? The legal terms and conditions also mention they give 30 days notice if they wish to deactivate an account and that is enough time to cure any issues.

I call back and a new advisor says the same thing. No information. I emphasise how stressful this is, and they pass me to a senior technician. This senior technician was great, a helpful person. He tells me he can activate it and confirms my ID via my devices and speaks openly to me. I didn't get his name (the biggest mistake of my life). He tells me he just needs to check something he will put me on hold. After the 40 minute call, the song interrupts (me thinking his back) and the call ends.

I call back, a new advisor......... back to square one. Same advice, she can't do anything. She says she put in a request again for me. Then she tells me there's no notes from the guy I spoke to?!? So there is no record.

This is absolutely criminal. I only want to know why my account was disabled and no one is willing to help me at all. It's unbelievable. The amount of sensitive information I gave to the Apple Advisor. I just do not understand how Apple can deactivate you without any reason and any notice.

Can this happen to anyone? I have two accounts, my main one has over 200gb of photos and videos - is this now at risk too??

Why can an apple advisor not answer my simple question of WHY my account has been deactivated?

MacBook Pro (M2 Max, 2023)

Posted on Jun 19, 2023 9:48 AM

Top-ranking reply

KamanleoDickson

Level 1

7 points

Posted on Aug 7, 2023 1:55 AM

I just had this about a week ago. I attempted to contact Apple three times.

First time they said they would submit a reactivate request. Then a few days later I got an email saying the request was denied. Log-in message would turn from "Apple ID is inactive" so something like "Apple ID and password is incorrect".

Second time I messaged online and they said need to call in person. I call in person and they said they need overseas department for this.

Third time I called just now, they said actually no one has the information to the reason why it is blocked/deactivated/removed. She said this type of inactivation was a system automated flag and action, and all she can do is to note to her leader/ superiors my frustration and feedback to improve the system.

It is aboslutely bull, I paid for some apps and programs I use daily, why you could just suddenly take them away from me. What is wrong with your company?? Someone needs to come out and answer.

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Apple ID deactivated with no reason given

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