Apple ID deactivated with no reason given

I just had this about a week ago. I attempted to contact Apple three times.

First time they said they would submit a reactivate request. Then a few days later I got an email saying the request was denied. Log-in message would turn from "Apple ID is inactive" so something like "Apple ID and password is incorrect".

Second time I messaged online and they said need to call in person. I call in person and they said they need overseas department for this.

Third time I called just now, they said actually no one has the information to the reason why it is blocked/deactivated/removed. She said this type of inactivation was a system automated flag and action, and all she can do is to note to her leader/ superiors my frustration and feedback to improve the system.

It is aboslutely bull, I paid for some apps and programs I use daily, why you could just suddenly take them away from me. What is wrong with your company?? Someone needs to come out and answer.

Holy cow, this just literally happened to me as well. Everything you said sounds like a carbon copy of my situation and conversations. I’ve done absolutely ZERO to violate their terms. I have sensitive work info in the cloud and am very upset. I just don’t know what to do

It is an ongoing problem , I had called them , they re-activated, then disabled it again. The customer service advised me to log out from Apple ID , then create a new one , try to back up your phone to the new Apple ID, guess what happened? They disabled my new Apple ID too. No explanation, no reason, just banning me from App Store , even cannot update my apps , I had my first account for 10 years never did anything wrong. There should be a class action against Apple for prohibiting consumer with no basis from accessing the App Store, this is getting out of hand.

Hi,

I just had the same situation. Contact support can not help anything, just emailed the security department, asking me to wait 24h. But 24 hours after receiving the email, the reply is still "not eligible for reactivation". No reason, just said to disable my account, now a lot of my precious documents on icloud are likely to be lost, my 5 devices can't log in either. A bad experience. Hope someone can help me

I did nothing to violate the TOS either. Twenty years of purchases gone. MSM needs to report this.

Well I think if Apple is willing to give a reason to why accounts are removed without any notice and chances for appeal, then I think it will prevent users from doing those things. As for creating accounts, that may be a reason but also might not, as it is not an explanation given by Apple. You see why the non-communication is a problem?

While what you say is true and is appreciated, you are digressing and as a result this discussion is running in circles.

Reports can be found over the internet for example this one describes an account initially disabled 3 year ago (https://www.reddit.com/r/apple/s/9uV8uUzsFg),with exact reasons unknown and up to user’s own speculations to this very day.

These issues have always led users to Apple Support as a first step. This issues have been reported to Apple every time users face the same treatment. Apple didn’t give any reasons even after over these years meaning they do not plan to address or release explanations, hence affected users asking on here and hoping to prevent another unforeseen loss of data in the future.

Telling us to speculate reasons and avoid all potential scenarios and subsequently telling us to contact Apple are both ineffective suggestions as those have proven above already not to be solutions to the problem, with respect.

Again, your response and time are nonetheless highly appreciated .

Exact same thing

I had a problem it was deactivated two months ago and I got it fixed. I wasn’t doing anything weird with my phone I’m not a telemarketer, etc. light usage. Work Construction as an employee not a salesman. My account was just deactivated for no reason, and after six hours on and off the phone, they told me at Tech Support the decision was above them, and I should just create a new account. I struggled and got the photos off my phone but I have no way to transfer the text messages and I had to copy my notes on one to Google Keep.

I had planned to start using Numbers and Apple office products, but now I’m going back to Google and looking forward to 2 1/2 years when I get another android phone! This was a nightmare!!!

Same here Apple ID permanently not active, with no reason provided, I am horrified. First new iPhone, lost everything accept what I can access on my device. iCloud was my backstop for backups I must review my situation now. While I agree and accept that Apple can do such a thing to protect my user data it is totally unacceptable in my mind not to provide a valid reason for doing so when requested! I am not aware of any breach that I might have caused I am certainly not aware of any. I shudder to think all the work and time I must spend sorting and correcting that was affected upon me, first with apple support resetting the phone to accept new ID. Once done the whole circus could start over again. I think Apple needs to front up be honest and resolve these issues pronto. It is my hope that their security systems decisions are not being decided by A.I.?

Basically there is nothing anybody posting to this forum can do to help you. We are simply other users like yourself, not people who work for Apple or have special connections. Apart from what is included in the user documentation we don't know anything more. We could speculate but that is prohibited by the terms of use of the forum. Since I have never had an account closed I can't even provide information about my experience. Apple can be highly secretive. It can be very frustrating but that's the way they do things. The only thing you can do is provide feedback to them and see if you can encourage them to change how they do things. Posting on this forum won't really help since Apple doesn't really monitor it for this kind of feedback (they do monitor it for topics which aren't really technical Q&A stuff though).

I have had my apple iTunes account for around 20 years with thousands spent on purchases having an online library of music and movies, when me.com came out I made and email address there and this became my main Apple ID for setting up devices etc. and backups, but as my iTunes purchases could not be moved to my new account I have kept the second if just logged into iTunes and App Store since. With no notice this week it has been deactivated and just sent

the link to T’s & C’s and after three attempts to reset they say they can do nothing and can’t tell me why or how this happened…. Absolutely terrible accountability and communication from Apple. 😳

My wife just had this happen to her. What can we do about this? This is so strange to just close an account with no reason given. T&C is a document, not a reason. "Violation of the T&C" doesn't help at all.

You have no idea. This same thing has happened to me.. over 20 times now. And they just told me to continue this insanity and make a new Apple ID yet again. Just to let you know how expensive and deeply disturbing this has gotten..

I had 3 iPhones (smashed 2 out of frustration caused by being disabled for no reason), have 2 ipads and Ive had to BUY 3 more iPhones to make new Apple IDs (because they only allow 3 Apple ID to be made per device.) So I’ve spent roughly.. $6000? To make new Apple IDs. Due to my accounts being relentlessly disabled for no reason. The cost is one thing, but the time lost and stress gained is another!

It takes me about 2 weeks to delete, reinstall, restore, relink or recover, all my apps and accounts, sometime during this process it asks me for a payment method, which I provide so I have it setup if I want to buy something in the future and usually within 24hrs (had a few last a week or two) my account is disabled and they pass me around between representatives who all say exactly the same thing, “ Apple closed the account in accordance with the Apple Media Services Terms and Conditions.” and REFUSE to name a specific reason and then tell me to make another Apple ID. Which literally just repeats everything I just said.

You would need to check what you are doing to generate a need to create an ID so many times. I have had one ID for 20 years and no issue. Apple may have security and fraud flags set up so you are probably doing something to trigger those. Determine what behavior may be triggering those and stop doing it.

You also don't need to buy lots of iPhones except you are right, Apple does limit the number of IDs that can be created on an iPhone in one year. Use a computer to create more or just wait until the limit is erased again.