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User profile for user: Uncool_Dude
Uncool_Dude Author
User level: Level 1
4 points

Charged for app which does not appear in subscriptions

Hi all


I signed up for an app trial, the second one. The app did not recognise that a trial already existed and gave a new end date for the trial.


However before the end of the second trial date, the app charged us for an annual subscription.


I want to get a refund and have enough evidence to show that either I should not have been able to sign up for another trial, or that the terms were misleading. the trouble is the app does not appear in my subscriptions to be able to commence the refund process.


How should I proceed with this?


Thank you

iPhone 13 Pro

Posted on Jun 19, 2023 10:41 PM

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User profile for user: Raicya
Raicya
User level: Level 10
209,079 points

Posted on Jun 19, 2023 11:30 PM

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


Or try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

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Question marked as Top-ranking reply
User profile for user: Raicya
Raicya
User level: Level 10
209,079 points

Jun 19, 2023 11:30 PM in response to Uncool_Dude

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


Or try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

Reply

Charged for app which does not appear in subscriptions

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