My elderly parents added their debit card to my phone for their ease in banking. Transferring from Apple Cash to their debit account worked great the past 6 years, but not on my new iPhone 12. Why not?

Question

My elderly parents added their debit card to my phone for their ease in banking. Transferring from Apple Cash to their debit account worked great the past 6 years, but not on my new iPhone 12. Why not?

My elderly parents added their debit card to my phone for their ease in banking. It’s been great for when I run errands, receive funds from siblings for them, etc. And it’s worked wonderfully for the past 6 years w/my old iPhone 7. But I upgraded to a 12 just the other day and today added my Mom’s new debit card info. It set up perfectly and was verified through her credit union.

However, now I’m trying to transfer $175 from Apple Cash to Mom’s debit account and it won’t go through. It tells me the address/name is off, but I’ve switched to their name/address, turned off face recognition, etc.

It still won’t transfer. Why not? You’d think a credit union wouldn’t care if I’m transferring money TO them.

iPhone 12, iOS 16

Posted on Jun 20, 2023 3:37 PM

Reply

Answer 1

Eric--F

Community Specialist

Jun 21, 2023 5:03 PM in response to Dr. Wolfenheimer

Hi Dr. Wolfenheimer,

We'll be glad to address this. If it's stating some of the billing information is incorrect, you'd need to contact the bank or credit union in question and have them tell you the exact information they have on file for that information; then make sure that matches whatever is being entered on your iPhone.

Next, check if there are any outages for Apple Pay: Apple - Support - System Status

If there are no outages, and the bank or credit union checked and states everything matches, and there are not banking blocks on either account, please contact our Apple Pay team to investigate this further with you:

Get Support

Choose See all products > Apple Pay.

We hope that helps out. Take care.

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My elderly parents added their debit card to my phone for their ease in banking. Transferring from Apple Cash to their debit account worked great the past 6 years, but not on my new iPhone 12. Why not?

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