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Hi guys,
I've got the old iPad pro from my father, after it fell down and the display was destroyed quit well (4th Gen, build 2020) and I replaced the screen, but now Face ID isn't working anymore. After a quick google search I found out, that this was a common issue on iPhones, but it was resolved for them via Software, so why not for the iPads? Or am I missing something?
Thanks for any answer,
Malte
iPad Pro, iPadOS 16
Hello,
Apple has several documents helping you with Face ID.
This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If the first 8 don't solve the issue then use #9, contact Apple.
Hello,
Apple has several documents helping you with Face ID.
This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If the first 8 don't solve the issue then use #9, contact Apple.
In having a repair performed by a third-party (independent) repairer, or performing the repair yourself, you have forfeited all support from Apple. Similarly, any remaining device warranty is now void.
When replacing the screen of an iPad, the biometric sensors (FaceID or TouchID) must be reset using special software that is only available to Apple Authorised Service Providers (AASPs). As such, loss of FaceID is an entirely expected product of using a non-authorised repairer.
Given that you screen repair was clearly not as expected, your only recourse is to return to whoever performed the previous repair. If this wasn’t Apple, FaceID will never be usable again. A remote diagnostic test by Apple Support, or an in-store test by Apple Technicians will detect a non-OEM part.
Sorry, but insofar as Apple and future hardware and technical support from them are concerned, you are very much on your own…
Thank you! Warranty was already void, so I figured what the ****, I'll do it anyways. But I don't understand why apple still has it locked? They unlocked it for iPhones, why not for iPads it's the same stupid thing! It wouldn't suprise me if they would even use the same ICs and Sensors, just on a ribbon cable with different sizes. I'm pretty sure they could unlock it aswell and it's just so I can't repair my own device, which really bums me out, because the bloody thing cost 1,2k and it isn't per say environmentally friendly, which they claim, they are. Sorry, I'm obviously a bit mad.
Your frustration is understood.
When comparing the available iPhone self-repair options for iPhone - and your “independent” self repair of your iPad - you need to consider that Apple-supported iPhone self repair will use Apple-OEM parts and the necessary software tools to integrate and calibrate the replaced components.
By contrast, your own repair will:
a) not be using OEM parts. Apple does not supply original parts outside of its own network of Apple Authorised Service Providers (AASPs) or official repair partners - neither of which will supply these parts for retail.
b) not be using Apple’s software tools to integrate and calibrate the replacement screen - and reactivate the FaceID camera array (that incorporates a laser - that if disturbed, may not subsequently be eye-safe).
At this time, Apple supports self-repair of a limited range of iPhone models, Apple Mac and Apple displays. At this time, self repair of iPad is not available. You must use available genuine parts - and use the approved tooling.
I hope this clarification will help with understanding the substantial difference between a supported and independent self-repair. As you will hopefully understand, Apple will decline to offer support for unauthorised repair using components that are not of Apple origin.
If looked at the first page. Well, the parts Info don't show up. But as I switched it, I already know, that it's a non-genuine part. But anyways, thanks for the help, I much apreciate it.
PS.: I've already looked at the second page before, and I followed all the steps.
I guess you are not an apple engineer, so I'll gonna go ahead and dare say that that is a not so smart reason (the laser one) and is a simple excuse, like the water resistent to glue smartphones up. Because the only laser there is are the dot projectors, and I mean they are technically lasers I suppose, but unless you use a focal lense, nothing could happen, but even if you would use a focal lense, which you would need to be absolutely stupid to do so and it's clearly your fault, because how otherwise would it get there, the wattage is quite likely small enough to do no harm. I mean I held it in my hand like 2 minutes ago and it is like 2mm in diameter. Either the apple engineers are absolute geniuses and can pump in electricity with like 99% efficiency, because otherwise it would be impossible to cool it, or it can't do enough damage, to be a real risk due to simple Physik (Thermodynamics). And even so, it wouldn't be apples fault, if a 3rd party does soemthing stupid! I could also penetrate the battery so that it blows up in a couple of days. That's actually like a 100x bigger risk! So I'm pretty sure it's just a stupid excuse, to make more profit. I'm sorry for you, as said I'm still a bit mad at apple, because it is such a stupid thing.
You’re clearly frustrated - but don’t take out your frustration on contributors attempting to provide you with information. I have provided no speculative information at all.
And no, I don’t work for Apple - but I am a well qualified engineer and technologist.
Oh, I'm so sorry... I think you misunderstood, what I wanted to say! I'm very very thankfull for you're trying. My frustration is solumly on apple. That's why I asked if you are from apple, because I didn't want to target you, but target apple. Target is a bad word. It was not meant for you, but for apple. That's better. As said I'm thankfull for your replys, because I'm quite sure you tried your best. I've read the thing about lasers also somewhere on an apple page, so I assumed you got it from there. I meant to write it as well (to make sure, you don't take it the wrong way, which obviously I failed at quite well), but I forgot to do so. I am only frustrated that a qualified engineer and technologist together with a rather well experienced hardware electrician (for 3D-Printers and stuff, not apple devices obiously) aren't capable of doing one of the simplest tasks.
I'm sorry again, I'm gratefull for your help, I just need a place, where I can get rid of my frustration, where maybe someone from apple might read it and change something (I can always hope, no matter how little the chances). My "rage" if i may say so, wasn't meant for one of you two.
Thanks a lot! I will try it as soon as I get home, but I suppose it doesn't work, because it isn't a repair done by apple, but by myself. I'll keep you updated and thanks again!
iPad Screen Repair- Face ID not working
