Firmware for AirPod pro will not update

Question

Firmware for AirPod pro will not update

Firmware for Airpod pros will not update. First time using them. Given to me as a gift. Yes, my iphone and ipad are up to date with SW. I have listened to music for at least 30 seconds with them and then disconnected and left charging for 30 minutes(more like several hours) near the phone without using them. And they have still not updated. Any suggestions. This pair is still under warranty. The other pair I have is out of warranty with the same situation. (They were given to my son as a gift).

[Re-Titled by Moderator]

AirPods Pro (2nd generation)

Posted on Jun 21, 2023 11:47 AM

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Answer 1

Bill_T1

Community Specialist

Jun 23, 2023 8:05 AM in response to shannonfrommorrisville

Hi shannonfrommorrisville,

A few things to check or consider would be:

1) You mention your devices are up-to-date but don't specify the model/version. iOS and iPadOS 16.5.1 are the most current releases. If you're using a version earlier than those, update if possible or try from a device that is able to install that software.

2) Not mentioned, but you may reset them per How to reset your AirPods and AirPods Pro and see if any changes result after reconnecting.

3) If connected to a good Wi-Fi network and still not updating, you may check with an authorized service provider listed at Find Locations to see if they are able to complete the update or provide options as they are under warranty.

Regards.

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Answer 2

gir489

Level 1

14 points

Jun 30, 2023 5:08 PM in response to Bill_T1

Bill's answer is nonsense. They update by themselves when they can. My AirPods took about 6 days after the release of the firmware for it to actually apply. It will eventually update.

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Firmware for AirPod pro will not update

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