I was scammed by the application BetterMe

Hello,

You can do it yourself. See this:

Billing and Subscriptions

Good luck.

I also having the same problem!!

They charge me every month 10 euros even that I cancelled subscription few months ago

whay did you do for them to reverse the payments. They have deducted two payments from my credit card as well and i need them to refund my money

I had the same thing happen to me. The issue I am now having is that the purchase went through my PayPal account, and when I go to request a refund it says there is no past or current subscription, yet they stole around $70 from me thus far! I don't know what to do. I cancelled my auto pay on PayPal, so hopefully stops future purchases, but what about all the money I lost?!

This literally just happened to me. I wrote to to support just now, hope they don’t ignore it. They charged me before the free trial was up. I had the app for two days before I got charged. Worst app!

I'm in this boat as well! I filled out a quiz in January of this year but I definitely didn't sign up for a free trial (because I always set calendar reminders when I do to cancel on-time). Then on Aug. 3rd it charged me out of nowhere and after going back through all the emails, there was no language that a trial period was about to begin or had been activated. I didn't catch all of this until now and at this point, they have charged me almost $200!

I canceled everything and sent in a refund request but haven't heard back yet.

Has anyone had any success in getting a refund?

If you have multiple cards check those too! I paid through Paypal and they charged all of my cards linked to my paypal account AND there was someone else who scammed my accounts under apple and prime charges and that also began taking place in June. It just dawned on me that they may be behind the scam charges too!

It happened to me too. I am sure I unsubscribed, and after a few months I saw they still took my many for a few month and on the app I was still a subscriber and I unsubscribed again. And the next month they charged me again!!! Do not trust this app!!!

I did too. Just now. I immediately asked for a cancelation of the subscription and threatened to screen record the actual app layout and constant upselling in the app with no guidance to YouTube over and over with real world app experiences. We”ll see how that goes. I hope they do the right thing. I really don’t want to spend the next year YouTube bombing this crappy app and bad business practices ……but sure will. Tired of predatory companies.

The "Trial" is a complete scam! I signed up for the four week trial. The fee hit my PayPal no problem. An hour later they charged me an additional $1 shortly followed by a refund of $1. Red flag yes, but OK - I've still only paid what I agreed to. A week later, they hit me with a $99.99 charge! I still have three weeks left of the trial I purchased. I contact them and they respond that I subscribed to BOTH a four week trial and a free one week trial which at the end of one week they charged the $99.99 renewal fee. This is ridiculous, who would ever intentionally sign up for two overlapping trials for a single user? I'm still going back and forth with them without resolution.

@RedBrick12, I was also in the same situation with BetterMe and PayPal. I didn't know that they were taking a £37 monthly "subscription" as I'd signed up to "one off payment of £8.32" for a one month Pilates plan. I sent them a complaint mail this morning demanding a refund and in response they offered me a half refund and 4 month's free membership. In the meantime I'd googled "BetterMe scam" and found the language that you used which worked. I drafted a mail containing this language and requesting the amount I wanted refunding plus the date when it would be with me. This afternoon they sent me a mail stating that the full amount (over £200) would be refunded and it actually hit my bank account today (the same day as my complaint).

Thank you for posting the language that worked for you. It helped me to a full refund too.

I have the same problem!!! But I don’t know how to stop them :|

I cancelled the app, deleted it, checked my subscriptions etc

Thanks to you just started the emailing to them but don’t know if it’ll be successful

BetterMe is a complete fraud company and they scam people. They charged me $91 even though I had deactivated. They sent emails to reactivate but I didn't and then they charged me on 1st May 2024 !!!

How do I get my money back?

aleena137 wrote:

BetterMe is a complete fraud company and they scam people. They charged me $91 even though I had deactivated. They sent emails to reactivate but I didn't and then they charged me on 1st May 2024 !!!

How do I get my money back?

If your subscription is similar to others, and you have signed up on their website, you will need to dispute the charge with the card used if the company will not resolve the issue for you. Even though they also have an app, the subscription was made on the website and would be disputed the same way as any other fraudulent charge.