I got scammed by Better.me app

Question

Level 1

6 points

I got scammed by Better.me app

Even though I don't have a subscription, better.me charged 29 USD to my credit card. I asked for a refund, but there was neither a refund nor an answer. This is a scam and I am complaining. Apple should not be the intermediary for the fraudulent application.

This expense doesn't show up in Apple invoices and so I can't even complain to Apple. Have any of you had an experience like this?

iPhone 11, iOS 16

Posted on Oct 18, 2023 11:44 AM

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Answer 1

Top-ranking reply

brbo

Level 8

35,668 points

Oct 18, 2023 8:51 PM in response to gülnihal128

Hi gülnihal128,

welcome to the Apple (user-to-user) Community.

Re: "I got scammed by Better.me app" ... "This is a scam and I am complaining"

We are all Apple users, like yourself, in the community. We have no access to your account or details.

We'd like to help, however.

A free trial of an app needs to be cancelled at least 24 hours before it expires,

if you do not want to be charged for an ongoing subscription.

To report a concern about an app, you must provide the URL of the app.

Find the URL for an app in the App Store to report a concern - Apple Support

How to report a problem

https://reportaproblem.apple.com/?s=6

or

App Store Support website (info. / support / contact options etc.)

App Store - Official Apple Support

______________________________________________________________________________

You may need to ensure the subscription is cancelled, so no further charges are made:

You may be able to cancel in the app itself, or on an associated website, or check for an email received:

or

See Apple Support's article: If the subscription that you want to cancel is not listed – Apple Support (AU)

_______________________________________________________________________________________________

Re: "I asked for a refund, but there was neither a refund nor an answer."

The best source of help for a product not made by Apple (a third-party product)

is the company or person who made it—its vendor or developer:

How to: Contact a third-party vendor - Apple Support

or

How to contact an app developer - Apple Support

__________________________________________________

Re: "Have any of you had an experience like this?"

We have no way of knowing what is reported to Apple, or how many, if any, may be affected.

Unless anyone answers, sharing a similar experience, there is no other way to check.

All the best :-)

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Answer 2

gülnihal128 Author

Level 1

6 points

Oct 19, 2023 4:16 AM in response to gülnihal128

Hi brbo,

I canceled the subscription immediately after downloading the app and still the money was charged. And today I canceled my credit card to protect myself so that no more money would be charged... but I cannot accept such blatant fraud. You can also see other complaints about the same issue from the links below. This is a clear fraud. Doesn't Apple have any sanctions or policies for such sites?

BetterMe charges MONTHS after cancellatio… - Apple Community

or

https://www.complaintsboard.com/betterme-b136218/page/2#c1532445

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